Attendance & Follow-Up
OM meetings and trainings are optional when your clinic is busy. True or false?
False. Attendance is mandatory; arrange coverage ahead of time.
True or False: Clinic huddle should begin between 7:45–7:50 a.m.
True
Jeopardy clue: This value means treating every person with dignity and compassion.
What is Care?
True or False: Sending someone to Operations Huddle without clinic updates fully meets the expectation for representation.
False. They need current information to report out.
You cannot attend an upcoming training. Which two leadership contacts must you notify?
Your regional Champion and direct leadership.
Which two leaders should participate in the clinic huddle whenever possible?
The Site Lead and Office Manager.
True or False: Our culture is demonstrated through everyday interactions and how we work.
True.
Jeopardy clue: This backup plan explains how responsibilities will be covered if the original arrangement falls through.
What is a contingency plan?
You must attend virtually. What are the expectations for your camera and participation?
Camera on, attentive, and actively participating.
Jeopardy clue: This huddle helps coordinate clinic needs and support across locations.
What is the Operations Huddle?
Which value focuses on connecting people and services across MyCHN?
Teamwork.
What should you give your representative before Operations Huddle?
Current clinic updates, concerns, and support needs.
You have PTO scheduled during an OM training. How should you handle the conflict and stay informed afterward?
Notify your regional Champion and direct leadership in advance, then review missed materials and complete follow-up items when you return.
Scenario: The Site Lead is out, but the OM is present. Everyone knows their assignments. Should the OM skip the huddle?
No. The OM should lead the huddle and review the day’s needs and barriers.
Scenario: A PSS notices a recurring problem, speaks up, and recommends a solution. Which value are they demonstrating?
Improvement.
Scenario: Your representative attended Operations Huddle, but you never reconnected afterward. What step was missed?
Reviewing updates, decisions, and assigned action items together.
An OM joins virtually with the camera on but spends the meeting handling unrelated tasks. Have they met the attendance expectations? Explain.
No. Having the camera on is only one expectation; they must also be attentive and actively participate.
You are covering the floor during Operations Huddle. Name both options for ensuring your clinic is represented.
Post your Loop through Teams or designate a team member to report out.
Name all four values and give one example of how an OM can demonstrate any one of them.
Care, Service, Teamwork, and Improvement. Accept a relevant example.
Name the three things that make an action item clear and accountable.
The next step, the responsible owner, and the deadline.