Scheduling Shenanigans
They're the front-of-house pros making sure behavioral providers are supported
Who are Admin 1s?
Without this signed form, discussing a patient's treatment is a no-go
What is a Release of Information / ROI?
The software you use to schedule patient appointments.
What is InSync?
The person you would notify if you needed to call out sick.
Who is Katie or Heather?
The opposite of true
What is false?
The CPT code used when a client's journey is just starting out
What is 90791?
You would remind a patient of this if they began to raise their voice when speaking to you
What is our mutual respect policy?
Most of our offices lease their printers from this company.
What is Pacific Office Automation?
This Xenium team member is able to answer your payroll and PTO questions
Who is Kim?
With Grace leaving us, these two now hold the title for longest-running team members
Who are Jules and Chris?
You notice an appointment that seems to not follow the provider’s scheduling policy
What is verify with the provider and adjust if needed?
This is the expectation for admin to complete a task given in a to-do
They've master the art of disappearing connections
Who is net2phone?
This is who you contact when there is a suspected HIPAA breach.
Who is Katie, Heather, Kristen, Brad, or Alyssa?
The sassiest floof of a tuxedo cat that loves carbs
Who is Mooch?
The CPT codes of appointments that are eligible for parking validation downtown
What are 90791, 90792, 99205, and 96316?
An event/conversation that is sudden and threatening to life or well-being
What is a critical incident?
It's like a double-lock on your digital door--asking for more than just a password to let you in
What is multi-factor authentication (MFA)?
In The Devil Wears Prada, Miranda Priestly doesn't care if you're sick -- but in real life, this policy protects your job when you can't work.
What is sick leave / FMLA / PLO?
It's not just a fabulous personality trait. It's also the name for a group of flamingos
What is a flamboyance?
The American gymnast who has ADHD and the most Olympic medals
Who is Simone Biles?
In Stranger Things, things disappear without explanation. In healthcare, if a patient's file goes missing, this is being violated
What is HIPAA/confidentiality laws?
When your internet isn't working, try these two steps first
What is restart your computer and double check that the ethernet cord is plugged in?
The admin team crushed this quarter 1 of 2025
What are KPIs?
The first official description of what we now call ADHD appeared in this year
What is 1902?