Reception & Hospitality
Please indicate if this statement is True or False.
The receptionist should treat or greet everyone with respect.
What is True
Indicate if the statement is True or False.
The structure of a business meeting should be informal and casual.
what is False
Indicate if the statement is TRUE or FaLSE
The office Administrator is not responsible for making Travel arrangements
False
What is an interviewee
What is:
The person who is being interviewed
what is per diem
what is
A daily allowance given to employee to cover expenses while traveling for work.
Please indicate whether the statement is true or false.
If you walked into a reception area and saw that it was cluttered, you should feel a sense of warmth and welcome.
What is False
What is a motion?
What is a formal proposal put forward by the members of a meeting
What is an official document used for travel outside of the United States?
what is
Passport
What is Induction?
what is:
The process of introducing someone to a new job
name 2 functions of the human resource department
what is
induction; training; recruitment; evlauations;staff welfare
What is the primary role of a receptionist?
What is :
To greet visitors and manage the front desk duties
Who is responsible for keeping the meeting on track? And how do they do this?
What is
The Chairperson and through the speaking through the chair
Travel agents make various travel plans for people. Name 2 things that travel agent need to have in order to make those plans
What is:
Destination, type of carrier, Date of travel, name, and number of persons traveling
What is the difference between Referees and testimonials
What is :
Referees are people who provide declarations about the character of the person, whilst testimonials are written endorsements that speak to the work ethics
When the receptionist is not dealing with visitors, what other duties are they expected to do? List 3 of them
What is:
Paging: Circulating memoranda; operating a switchboard; recording messages; delivering messages; petty cash; mail-handling; filing and or car parking
What does the term hospitality mean?
What is :
The quality or practice of receiving and treating guests in a warm, friendly, and generous way.
A business record is a document that records business dealings. Name two items that are included in them
What is
minutes of formal meetings; employment contracts; accounting source data; some forms of memorandas
What do these abbreviation mean:
DEP/D___________
FLT______________
LV______________
what is:
DEP/D = departure
FLT= flight
LV = leave
What is the difference between on-the-job and off-the-job training?
what is:
on the job involves learning new skills at the workplace and off off-the-job provides skills through courses outside of the organization
What is aptitude test?
what is :
it tells the suitability of the cannidate for the job.
When accepting a delivery of a package, the receptionist should do what_______________.
What is:
Look to see if anything is damage or mistakes on the delivery documents
What is Casting vote
What is
When the chairperson has to make the deciding vote when the votes are tied
Other than cmash name 4 forms of money
What is :
bank draft
letters of credit
travellers check
debit card
credit card
Create an itinerary for your boss for 2 days. you will have five minutes to complete
Traveler’s Name: Mr. Jerry Smith
Position: Marketing Manager
Company: Caribbean Business Solutions Ltd.
Destination: Miami, Florida, USA
Purpose of Trip: Business meeting with regional partners and attendance at Marketing Innovation Conference
Travel Dates: November 4–5, 2025
Prepared By: Mrs. Cartwright Administrative Assistant
6:00 a.m. – 8:00 a.m.
Depart from Nassau, Bahamas via Bahamasair Flight #BHS102
Arrive at Miami International Airport at 8:00 a.m.
8:30 a.m. – 9:30 a.m.
Check in at Hilton Miami Downtown
Address: 1601 Biscayne Blvd, Miami, FL
Contact: (305) 374-0000
9:30 a.m. – 10:00 a.m.
Breakfast at hotel café and review meeting materials.
11:00 a.m. – 1:00 p.m.
Business Meeting with ABC Imports Ltd.
Location: 2450 Brickell Ave, Suite 300, Miami, FL
Agenda: Partnership proposals and supply agreements.
1:00 p.m. – 2:00 p.m.
Lunch Meeting with client representatives (Brickell Café)
2:30 p.m. – 5:00 p.m.
Site visit to warehouse and distribution center.
Prepare report and notes for presentation.
6:00 p.m. – 8:00 p.m.
Dinner with clients at The Capital Grille, Downtown Miami.
8:30 p.m. – 10:00 p.m.
Return to hotel – check emails and prepare for next day’s presentation.
Day 2 – Thursday, March 13, 2025
7:00 a.m. – 8:00 a.m.
Breakfast at hotel.
8:30 a.m. – 11:00 a.m.
Presentation to ABC Imports Ltd. Executive Team
Topic: New Supply Chain Solutions
Location: ABC Imports Headquarters Conference Room
11:30 a.m. – 12:30 p.m.
Networking Lunch with company representatives.
1:00 p.m. – 3:00 p.m.
Follow-up session and signing of Memorandum of Understanding (MOU).
3:30 p.m. – 5:00 p.m.
Return to hotel, check out, and travel to airport.
6:30 p.m. – 8:00 p.m.
Depart Miami via Bahamasair Flight #BHS107
Arrive in Nassau at 8:00 p.m.
Additional Information
Emergency Contact: +1 (242) 555-9876
Company Contact: Mr. James Rolle, Director of Operations – (242) 555-4433
Travel Insurance Provider: Guardian Travel Protection
Policy No.: GT12345
What is articles of association
what is:
A legal documents that define's company's structure and purpose