THERAPEUTIC COMMUNICATION
GESTURES, FACIAL EXPRESSIONS, AND MANNERISMS
NON VERBAL COMMUNICATION
A PERSONS ABILITIES OR SKILLS
SKILL SET
DISTINGUISHING TRAITS, QUALITIES, OR PROPERTIES
CHARACTERISTICS
THE DEPTH OF A TONE OR SOUND; A DISTINCTIVE QUALITY OF SOUND
PITCH
1ST BEAT YOU HEAR, HEART IS CONTRACTING
SYSTOLIC PRESSURE
I'M SURE ITS OK FOR YOU TO TAKE YOUR MEDICINE WITH FOOD
GIVING ADVICE
MOST EFFECTIVE WAY TO FIND EMPLOYMENT BESIDES JOB BOARDS
NETWORKING
AAMA, CMA, NHA, RMA, AMT, AMCA ARE EXAMPLES OF
MEDICAL ASSISTANT ACCREDITING ORGANIZATIONS
INVOLVES LISTENING TO WHAT THE SPEAKER IS SAYING
ACTIVE LISTENING
TIME WRITTEN DOWN WITHOUT AM/PM
MILITARY TIME
REPEATING OR PARAPHRASING THE PATIENT'S STATEMENT
RESTATEMENT
MOST POPULAR FORM OF A RESUME
CHRONOLOGICAL
DECIDING WHAT TO DO FIRST, SECOND, THIRD ETC,,,,,
PRIORITIZING
TECHNICAL TERMINOLOGY SUCH AS MEDICAL TERMS
JARGON
1 BREATH IN 1 BREATH OUT = 1
RESPIRATION
QUESTION OR STATEMENT ASKING FOR GENERAL INFORMATION
OPEN ENDED QUESTION
SHOULD ALWAYS BE SENT WITH THE RESUME
COVER LETTER
I DON'T KNOW WHAT TO DO MY KIDS ARE ACTING UP IN SCHOOL
PERSONAL PROBLEMS BROUGHT TO WORK
ELECTRONIC SYSTEM THAT ALLOWS MESSAGES FROM CALLERS TO BE RECORDED
VOICE-MAIL
LOCATED ON EITHER ARM, RUNS ALONG THE THUMB SIDE
RADIAL PULSE
QUESTIONS ASKED FOR SPECIFIC INFORMATION
CLOSED QUESTIONS
DO YOU HAVE ANY KIDS, MARRIED, BEEN ARRESTED ETC....
ILLEGAL QUESTIONS
BEHAVIOR TOWARDS OTHERS; OUTWARD MANNER
DEMEANOR
CRUCIAL WHEN SPEAKING ON THE PHONE. SHOULD BE CLEAR AND DISTINCT
ENUNCIATION
PLACED ON THEIR BACK WITH KNEES BENT TO EXAMINE ABDOMEN FOR MASSES
DORSAL RECUMBENT