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Office Etiquette
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100

What does "CC" stand for in an email?

What is Carbon Copy

100
The most popular and cost-effective mail system in business is
What is e-mail
100
This is the first step in processing incoming mail
What is sorting?
100

What is the appropriate way to answer the phone?

Good Morning, company name, your name etc

100
Domestic business mail will be ________ to _______ if it does not bear a sufficient address.
What is Return to Sender. Pg 134
200

what is the most formal way to communicate in an office? 

A business letter

200
To retain the meaning of an e-mail message and to ensure they will be read
What is keep messages short and concise
200
This procedure is helpful in determining when mail has been received in an office
What is date stamping.
200
When you want to mail a single copy of a newspaper, magazine, or newsletter you would use this type of mail service
What is Lettermail
200

What is the name of a document created after to summarize key points and decisions?

Minutes

300
These are things we should not send through the mail
What is dangerous goods (explosives, radioactive material, corrosives, infectious substances.
300
These are public message centres that appear on computer networks
What is electronic bulletin boards
300

What does registered mail provide that regular mail does not?

Proof of delivery. 

300

What is the golden rule of office etiquette?

Treat others with respect and professionalism. 

300
When addressing a letter the ______ line is most critical.
What is bottom.
400

What does "BCC" stands for in an email, and why is it used?  is 

Blind carbon copy, used to hide recipients from each other. 

400
A transmittal sheet is often sent to ensure___________ of a fax
What is confidentiality or privacy Pg. 116
400

What is the main advantage of using a fax machine?

It allows docs to be sent instantly over a phone line. 

400
This service provides a proof of delivery.
What is Advice of Receipt.
400
Province and state names should always be abbreviated by _____ letter format.
What is two letter. Pg 136.
500
This type of mail is posted in Canada for delivery in Canada and involves advertising
What is Admail
500

What is a Mail log and why is it used? 

A record of all received and sent mail to track important docs. 

500

When presenting mail it should be arranged with the ______ mail on top.

What is urgent or priority.  

500

What is a memorandum?

A brief internal communication document that is used for updates. 

500
_______ case letters are preferred on all lines of the address block.
What is Upper. Pg. 136.