Acronyms +
Devices +
Terminology
Connectivity
Reprographics +
100

What does BYOD stand for?

BYOD = Bring Your Own Device
BYOD refers to individuals using their own devices
for work purposes.

100

A term used to describe our desk and computer.

What is a WORK STATION?

100

The systematic process of identifying the reason
 workplace technology is malfunctioning and resolving the issue.

What is TROUBLESHOOTING?

100

The ability of one device or program
to work with another device or program.

What is COMPATIBILITY?

100

The electronic version of a file or document.

What is a SOFT COPY?

200

What does MFP stand for?

MFP = Multifunction Printer
An MFP performs the functions of a printer and a copier. It can often fax, scan, and email documents as well.

200

A device which is portable (easy to walk around with)
e.g., a laptop, tablet, or smartphone.

What is a MOBILE DEVICE?

200

The physical elements of workplace tech,
i.e., computers, printers, scanners, servers, etc.

What is HARDWARE?

200

Two or more computers or devices which are connected
so they can share resources like hardware, software, and data.

What is a COMPUTER NETWORK or NETWORK?

200

An output with physical form.
Often, the physical version of an electronic file,
e.g., a printed document, printed spreadsheet, etc.

What is a HARD COPY?

300

What does VoIP stand for?

VoIP = Voice over Internet Protocol
VoIP is a technology which originally carried audio signals over the Internet and which now also carries data and video. Many companies use this technology for cheaper phone rates.

300

A mouse, a keyboard, or a scanner are examples of this.

What is an INPUT DEVICE?

300

The process of creating a printed (or printable)
copy of material which exists in another form, like audio. We often use a foot pedal for this.

What is TRANSCRIPTION?

300

The use of hardware and/or software which is:
1. Off premises
2. Owned and managed by a third party
3. Accessed over the Internet

What is CLOUD COMPUTING?

300

Also called double-sided printing. A feature of a printer, copier, or MFP which allows it to print on both sides of a page.

What is DUPLEX PRINTING?

400

What does CRM stand for?

CRM = Customer Relationship Management
CRM is software used by organizations to manage
their relationships with existing and prospective customers.

400

Monitors, printers, or speakers are examples of these.

What is an OUTPUT DEVICE?

400

The ease with which hardware or software
can handle larger volumes than they do currently.

What is SCALABILITY?

400

Another term for levels of access granted to users of
shared storage (shared drives). Read, write, and modify are typical examples of this.

What are PERMISSIONS?

400

Refers to the quality of visual output.
i.e., the quality of an image or a monitor, and is usually measured in pixels.

What is RESOLUTION?

500

Software that's designed to gain access
to or damage a computer, usually without the knowledge of the owner.

What is MALWARE? (Malicious Software)

500

A device used to provide input to, or output from a computer. Some of these, such as a headset or storage device, can provide input AND receive output.

What is a PERIPHERAL?

500

The set of instructions carried out by hardware
for a specific purpose. This includes apps,
packages, and programs.

What is SOFTWARE?

500

An organization's private network for
use by its members or employees.

What is INTRANET?

500

This refers to the space required for the safe operation of a device, often a big consideration when deciding what type of photocopier to purchase.

What is FOOTPRINT?