Finance
Assignments
Policy
Warranty
Random
100
What are the names of the two finance companies?
Haverty (HCS) and Synchrony
100
How often must the assignment sheet be filled out?
Daily
100
How much money should you start with in your cash drawer?
What is $150.00
100
What type of warranty is given to all customers not including floor samples, accessories, and mattresses and pillows.
1 year mfg warranty
100
If a customer calls in to create sale today and add items to the worksheet, how would you page for a sales associate to assist if the customer asks for their sales associate but they are off for the day?
If they are in need of a sale being written today please page available sales and explain that the customer is looking for __________ however they are off today and wanting for us to assist in writing a sale today. OR Page "Available Sales ### has a call on 8#, Available Sales ### has a call on 8#".‚Äč
200
What is Synchrony phone number for merchant services?
What is 1-800-333-1082
200
Where should we write and type follow up notes in regards to past due samples?
MSC notepad and the sample checkout form
200
If you are working for how many amount of hours, must you take a lunch?
What is 6.25
200
How many days does a customer have to report a issue to guardsman?
30 days
200
When should you print a CPU instead of using the scanner?
Accessories
300
A customer would like to use their HCS finance account and Synchrony account. How would you process the sale?
Create two separate tickets. You may not finance with both Havertys and Synchrony on one order.
300
On the BB4D excel spreadsheet, the comments section should include what?
A detailed reason as to why we created a BB4D and a estimated time.
300
In regards to holidays, what days is the store closed?
What is Thanksgiving day and Christmas
300
In a service ticket, what is the urgent checkbox used for?
Notify CS of a same day delivery or service that needs to be cancelled, customer injury or medical issue.
300
What is the phone number to process payments for MSABC?
What is 407-654-7409, use the MSABC account
400
If a customer finances with HCS and uses that account for the first time, what additional paperwork must be signed?
HCS Agreement
400
If a sale is created and the email is sent for payment, what time does the customer have until the sale falls out the system?
What is midnight
400
How should vacation time, sick time and unpaid request be made?
What is People services
400
True/False: You should contact customer service to create a worksheet for a eligible comfort guarantee.
What is False, this can be created at the store
400
True/False: If a customer reports that they are returning a regular sku sofa because there is damage to the leg we should create a 3 day promise to quickly process.
What is False. If a 3 day promise is created the merchandise will be returned to stock and not repaired or returned to the mfg. if needed.
500
True or False: A inactive Synchrony account means that the customers account is closed.
False, you must call Synchrony for details. The account may show inactive if the card was not activated.
500
When calling deliveries that are scheduled 8 days out, what are you confirming?
Correct date, address and merchandise. Optional: Offer gold plan if it is not on the ticket.
500
What items are NOT included in the 3 day promise?
What is mattresses, special orders, as is samples or Clearance/Outlet items
500
True/False: The 1 year warranty will cover accidental spills if guardsman is not purchased.
What is False. The 1 year warranty is a mfg warranty not accidental.
500
True/False: The pay now link can be used for partial payment.
At this time we can only accept the full payment online.
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