Server duties
Must roll 50 before conclusion of shift
What is silverware?
30 seconds
What is initial greet time?
We do not serve guests below this age without providing a valid ID.
What is 30 years old?
To prevent slips and falls when walking through wet areas.
What are slip resistant shoes?
the SP/CPs
Who are Mea and Mario.
Keeping guests happy
What is “the guest wins”?
Always grated on the table, never the tray
What is parmesan cheese?
Slurring speech, disturbing other guests, spilling drinks, decrease coordination and cognitive functions.
What are signs of an intoxicated person?
Long sleeve and buttoned up to at least the second button, wore by servers.
The service manager
Who is Jen and Therese?
Keeping our image of never ending abundance.
What are refills?
Taking things that are no longer needed
What is prebussing
What are underage minors, intoxicated persons, known habitual alcoholics?
Not excessively tight, black, with a crease, worn by servers.
What are dress pants?
The culinary manager
Who is Mo?
Never asking what we can get for them, always talking about a particular item.
What is a recommendation?
Assisting other team members in free time
What is teamwork?
Frayed edges, mismatched letter, missing state seals
What are signs of a fake ID?
Worn around the waist by servers, used to hold money pouch and server book.
What is an apron?
The service LBO manager
Who is Jen?
Listening, apologizing, reacting, and thanking.
What is guest recovery?
Three main focuses of being a server
What is providing friendly and attentive service, making great recommendations, and consistently selling a second beverage?
The three things we look for when checking an ID
What is birthday, expiration date, and matching photo?
Required part of the uniform, Worn by team members to ensure guests know what to call you.
What is a name tag
The general manager
Who is Kenneth?