Outlet/Pick Ups
What time do pick ups end
5:30
not 7, not 8:30
the guest is looking for a new sectional and want something comfy to enjoy watching football with a nice COLD drink what set would you recommend?
The Dynamic! with the new cooler console of course
What are the two main styles of mattresses Bob's carry's
What is Memory foam and hybrid mattresses
Bob's stores are famous for giving away this sweet frozen treat in the cafe
what is ice cream!!
When we reengage with our guest and start talking about the benefits of Goof what should be handed to the guest at that time?
A Goof tear sheet!
how long do the guest have to pick up their merchandises from the outlet
24 hours
What is placed inside the cushions of all living room sets to provide extra comfort and support
the amazing Bob-o-pedic memory foam the same as you would find in our award winning mattress!
Which is Bob's award winning mattress?
The treasure mattress
Bob's opened their first store in what state and what year?
Opened in 1991 in the state of Connecticut
If we forget to clock back in from lunch or for the day how should we do to take care of this problem?
Find the time edit sheet binder and properly fill out the form so we can adjust it on Monday when management does payroll
When greeting at the door and the guest tell us they want to shop in the outlet what are we supposed to do.
Walk the guest to the outlet and hand them off to the next available OXS
Which 5 living room sets have Bluetooth speakers
Showcase, Replay, Canyon Dynamic and playday
what is Bobs sleep guarantee policy?
30 day sleep test
Can reselect from day 31 to day 90 after mattress has been delivered
What separate's Bob's from the rest of the furniture company's?
no gimmick sales!!
When the customer is purchasing a power item from the outlet and the merchandise has no power cord what is the proper process on handling the situation
what is to inform the guest that the outlet merchandise is sold as is and show them on amazon on where to purchase the needed power cord
(Not to call the store and have us find one for them)
Which two living room sectionals have coils inside the bottoms Cushion's
What is the Luxe and Cottage chic!
After we finish a sale in the outlet what all needs to be completed after the transaction
2 part question
Fill out a sold tag with customer name order number date and your name
On the price tag need GXS/OXS name, order number and date.
Which recliner has a heating as well as a cooling feature on the floor
what is the pilot
Who is Bob's hero driver that drove over 10,000 miles to deliver our furniture?
Who is Alma!!