Insurance
Registration
Payment
Ohic
Pool
100
What Medicaid insurance is Non par with all of OHIC
Humana Medicaid
100
If the patients name is Susanne and her preferred name is Suzy. Can we place Suzy as the guarantor's name.
No, It will need to be patients legal name
100
What is the minimum deposit you can offer without leadership approval
35%
100
When did OHIC join Orlando Health
March of 2024
100
Can you take a baton from someone
Yes, But only if the person is not activley working on the account (I.e they are on pto ) or you spoke to them in regards to the account
200
What are the benefits for OH UMR HSA CARE Plan
Deductible + Coinsurance
200
What form is needed to provide consent for the patient's family member to speak on there behalf
Authorization to communicate form
200
Can the patient set up payment through mychart
Yes, But it is not the preferred method
200
What time do you need to approve your timecard by during the pay week
Monday before 10:30am
200
Who can send us pool messages
Patients , Front office assistants, Auth team, Scheduling
300
What insurance is non par with Institute square
Ambetter
300
What two questions are needed to be answered from the checklist for each account
Is this Accident related and is it a private encounter
300
When you call the patient for a payment but they dont answer , Should you place a note.
Yes a note is necessary for all accounts whether they answer or not
300
Can we accept Charity that was approved for another facility.
No the charity must state its approved for OHIC visits
300
My messages only include what
Messages where i am listed as the recipient
400
What insurance has a Same day auth turnaround time for CT only
Devoted
400
What are the three pieces of information that are needed to verify a patient
First and last name, Dob and zipcode
400
A patient has a payment plan set up but didnt pay a deposit. Can you call the patient and still collect the deposit.
Yes, A payment plan is not valid unless there is a deposit collected
400
If you clock in 1 minute passed your time. You are considered
LATE 
400
If you call the patient and they don't answer but the visit is for a future date. Can you DONE it after the third attempt. if so what do you have to do after you done it.
Yes and place a note on the account
500
Which Cigna plan covers patients Mri/Ct at 100%
Cigna Disney
500
Can someone not authorized on patients account, Call in to make a payment for the patient.
Yes, They will need to verify the patients first and last name, Dob and Address. They also need to state the amount that they are paying. ( you can not give any information to them)
500
Do we accept care credit
Yes, But it will need to be a card with a visa or mastercard logo
500
What is the website you can go to, to tell someone you are proud of them
Applause central, Go to the website and give a kudos to someone on our team or in OHIC ( you have 5 min)
500
What type of pool message do we receive the most of
Denial to reschedule or proceed as self-pay