Medicaid
RFMS
Point Click Care
Month End Close
Hot Topics
100

Valid Auth Rep Signers

Resident, Guardian, Financial POA, NOT SPOUSE!

100

Frequency of Spend Down Letters, for whom?

Monthly, Anyone with $1,800 or more in their PNA 

100

I need a new insurance added, I should....

Send oliver the new insurance form, with details on where I need this added. Included payer and billing address.


100

Items due day 1 of close

Balanced census, PA1 report, Private Room Incentive, Optum Transport Log, VA triple check

100

Mandatory UR Participants

BOM, DON, Therapy, MDS, Admin, Social Services. Who is helpful to add?

200

Special Income Limit for 2025?

300% of the SSI Rate - $2,901

200

I can issue a check when...

It's in my vendor tab to "pay vendor"

200

I got returned statements, I should....

Call for an updated address, look for obituary, NOT DELETE address. 

200
DATE of the month hospice billing is due

5th date of the month. NOT business days

200

NOMNC for my Community MCD....

discharge home safely, if ABD disenroll. What do we do if CFC and no home?

300

My Medicaid Log is Due....

Friday by 5pm

300

A signed trust auth is valid when...

Resident or responsible part signs with 1 witness that is not a staff member. If not legible, 2 witness are needed. 

300

What do you do prior to generating statements?

Post Cash, generate, review for missing primary billing contact

300

Mandatory Triple Check Staff Members

Admin, DON, BOM, MDS, DOR. Who is helpful to attend? 

300

Information BOM provides in UR

Benefit Verification, # of days, Reimbursement, Copays, Financial Roadblocks

400

Bobby received a $50k inheritance payment

Reports payment to Medicaid, purchases a funeral, purchases items needed for his care/comfort, disenrolls from Medicaid and private pays. If Bobby disagrees - return funds all to Medicaid. Boo :(

400

I can close an account when....

within 30 days, valid funeral statement, to spouse, Estate Recovery.

400

My auth & my census don't match

Review contracted rate in Credential Pointe - follow through with CPAN & Case management to get correct authorization. Follow through with RBOM to select the best payer option, or have one created
400

Can I reschedule triple check? What is a team member is on vacation?

Regional support must be able to attend on the rescheduled date. Must be approved by Katherine - directly affects your claim payment. 

400
Elements of a Clean Claim

Correct DOS, Accurate Auth #, Correct Payer, DX Codes, QHS, Assessment

500

My Application was DENIED!!

Email RBOM & Ranee to review jointly. Review eligibility, note appeal deadline, spend down to facility, USE YOUR DAR!!!!

500

Who signs my quarterly statements?

Legal Rep Payee - Direct Deposit Name Report
Admin - if facility payee
Residents - ALWAYS if they are alert!!!!! 

500

Nothing is uploaded for my new admissions

DON'T UPDATE THE CENSUS!

500

When do I send my TC sheets?

All ERRORS are corrected, all MDS are done, all items are verified. NO FURTHER CHANGES TO BE MADE.

500

6 type of Reimbursement Structures

PDPM, RUGS, Levels, Episodic, Capitated, Per Diem