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Pre-Trips
AMEX
AIRPORT
Flight Changes
General Knowledge
200

Delta Employees can only book PETC for these airlines. (Name at least 2)

  • Delta
  • Delta Connection
  • Air France (AF)
  • KLM (KL)
200

Which AMEX cards are eligible for MQD Headstart?

Platinum and Reserve AMEX cards


200

This is the first area where passengers go before they board with their flight.

Check in Counter

200

The the external reissue fee for reissuing travel agency issued tickets.

50 USD

200

Residual value resulting from a previous reissue of a TCV, DBC or non-refundable ticket. 

DTV

400

A teen parent is permitted to travel with his/her minor child. True or False?

True

400

This type of AMEX card has complimentary access to Delta Sky Clubs.

Reserve AMEX Card

400

This check in counter can only handle customers with electronic tickets and baggage that does not require special services. 

Curbside check in

400
True or False. We cannot reissue tickets with international routes. 

False

400

This is the name of Delta's membership.

Skymiles

600

How much is the fee if we check in a stroller?

It is free!

600

AMEX card holders of this type receives companion certificate in main cabin seats ONLY.

Platinum AMEX card

600

This is a fast self-service check in at the airport.

KIOSKS

600

What is the fee for same day confirmed changes?

75 USD

600

How soon can a customer with a Basic Economy ticket select a seat for a particular fee?

7 Days prior to scheduled departure.

800

These are the acceptable Name correction reasons: (give at least 2)

typographical error
match passenger identification, e.g., passport or government-issued ID
Correct inverted name
Add a middle name/middle initial
To match the name on the SkyMiles account

800

What AMEX cards have free checked baggage?

Gold, Platinum, and Reserve Cards

800

This is a co-terminal for Milan, Italy.

Milan-Linate Airport (LIN)

800

Which department shall we transfer the conversations if we encounter a failed reprice?

PTNR-SUPPORT-EN
800

How long will it take for the mileage credit to reflect after we process retro credit?

7 days 

1000

What do we do incase of a Skymiles Fraud?

Report it by using Investigation Form

1000

This is the only AMEX card that has no annual fee and is only available for consumers. 

Blue AMEX card

1000

Give at least 3 airports where Clear is available. 

  • Atlanta (ATL)
  • Austin (AUS)
  • Baltimore (BWI)
  • Birmingham (BHM)
  • Boise (BOI)
  • Boston (BOS)
  • Chicago (ORD & MDW)
  • Cleveland (CLE)
  • Columbus (CMH)
  • Cincinnati (CVG)
  • Dallas (DAL & DFW)
  • Denver (DEN)
  • Detroit (DTW)
  • Fort Lauderdale (FLL)
  • Greenville (GSP)
  • Hartford (BDL)
  • Houston (HOU & IAH)
  • Kansas City (MCI)
  • Las Vegas (LAS)
  • Los Angeles (LAX & LGB)
  • Miami (MIA)
  • Milwaukee (MKE)
  • Minneapolis (MSP)
  • Nashville (BNA)
  • New Orleans (MSY)
  • New York (EWR, JFK, LGA, HPN)
  • Oakland (OAK)
  • Oklahoma City (OKC)
  • Ontario (ONT)
  • Orlando (MCO)
  • Palm Springs (PSP)
  • Phoenix (PHX)
  • Puerto Rico (SJU)
  • Raleigh-Durham (RDU)
  • Sacramento (SMF)
  • Salt Lake City (SLC)
  • San Antonio (SAT)
  • San Diego (SAN)
  • San Francisco (SFO)
  • San Jose (SJC)
  • Seattle (SEA)
  • St. Louis (STL)
  • Washington D.C. (DCA & IAD)
  • West Palm Beach (PBI)
1000
This is a type of change the occurs within 72 hours prior to the scheduled departure.

Irregular Operations

1000

A passenger applied for a Gold AMEX card and is contacting you as to when he will receive the flight credit. How would you answer?

The flight credit will reflect on the credit statement 8 to 12 weeks after the first eligible purchase.