Creating an Account
How many security questions are you asked to create in the account creation process?
3
At the end of the application, which section allows the customer to review what they entered?
Summary
In the Statement of Account, an NCP can see their balance summary in two ways, monthly and _________.
Total balances
This screen is called the ____________.
CSS Dashboard
How many OK Benefits releases are currently planned?
3
From which browsers can the portal be accessed?
Chrome, Safari, Firefox
Which option allows the pre-filling of fields regarding applicant information?
Import Profile, autofill
Currently, which part of the hearing information is NOT displayed to the customer?
Description, disposition
These squares that can be clicked on on the CSS Dashboard are called __________.
Cards
A customer uses this number to find their office location.
FGN
How is the account verified after it is created?
Email verification, verifying email
If the person applying is not a parent and the children do not live with them, what appears on screen?
A warning message saying they cannot continue
How long does a customer have to wait for balance and payment information to update?
It’s updated in real time.
The OK Benefits website is also called the customer _________.
Portal
When an application is submitted electronically, it pulls all relevant information into which OSIS screen?
RFLI
After an account is created, and you log in to the website, where does your name display?
Top right corner
If the children have a different mother or father, can they be added to the same application?
No, a separate application must be submitted.
When the card for Case Details is selected, it displays the case information, the balance summary, and the _________.
Office information
This is called a __________.
Hamburger Menu
Which new feature will be added to office information in a later release, to help with locating the office?
Google Maps to the office location
Questions about former addresses, people you know, or other ways to verify your identity are part of a process called _______.
Identity (ID) Proofing
What is the applicant able to do to indicate family violence?
Check yes to family violence question, provide a confidential address
The Hearings and Appointments screen shows hearings _____ days into the future.
180
Sending a link to an email address to finish setting up an account is called
_____________ Authentication.
Two-factor
Daily Double: Release two will have which important feature?
Document Center, My Uploads