Come Fly With Me...
What is the Snap Code?
AOZ23
What area would I check for a hotel rewards number?
*H¥
What is the online booking tool for Amazon?
Concur
What is the name of the train vendor that can be purchased directly in Sabre for the US?
Eurostar
What three things are included in Level 1 Support?
What is the international air fare threshold?
$250.00
What would I enter to lookup how to book in a shell PNR?
*N¥
What is the name of Amazon's Internal Case filing system?
SIM-T
What are the 5 preferred hotel chains?
In no particular order - Hilton Hyatt Marriott IHG and Accor
Where do I start if I need to send a duplicate invoice?
ASD Associate Case, then under Service in Motion, choose New Activity.
Does the passenger have to consider a connection flight if the price is lower than the non-stop?
No
What would I enter to lookup if there is a medical exception?
*S¥
What is the name of Amazon's internal Approval system?
Trail
In order, what are Amazon's top preferred vendors for cars?
Avis/Budget, Sixt, Enterprise/National
If we have done Level 1 Online Booking Tool Support, You have checked with your Team Lead and they advise you to do what?
Escalate and file a One Touch through a specific site for BCD's Online Support Team.
If passenger wants to purchase a seat at the time of booking, what would the DTI code be?
ET
What would I enter to lookup the last agent's notes?
*P5H
What is the new process called for employees to request VPAY approval for their hotels?
Travel River
Extended Stay Hotel can be offered if the stay is at least how many nights?
6+ nights
How can I reach the Lead Line?
Through Teams... 'There's an app for that'.
What 2 things would constitute a Personal Deviation?
Change in Cabin or Change in Dates
What area of a PNR do I need to check when I do an exchange?
*PQR/*F¥/*A¥
What is the name of Amazon's internal page that Amazonians can use to check if they need a Visa?
Amazon's Global Business Travel Visas page
Is an Amazon traveler allowed to add a navigation device to their car rental?
Yes
What two ways can you request a rush ticket?
Chat-Use the "CTSS" app available for download via Teams > Apps > Built for your org