Attendance Line
What is the phone # to the Attendance Line.
What is 972-715-3819.
How do you begin troubleshooting.
What "Hit the lightning bolt on the + sign."
What is "Overfill Script."
What do you do first in the Akorbi Process?
"What is "Identify the language the member speaks."
What is step number 1 you will do will speaking with a Spanish member.
What time should you call the Attendance Line.
What is "within 1 hour before my shift begins."
What if I am unable to fix my tech issues what do I do.
What is "Hit I need more assistance."
What are the hours that a member can call Signify Health.
What is "7 am - 7 pm."
What is "214-865-7715".
What is step 3?
What is "Initiate Transfer".
What is the proper message to leave on the Attendance Line.
What is "MEC Name, Manager Name, time of shift and ending, reason you are calling (internet, tech, sick) what time calling in."
What is "what is clear my cache and restart."
What is the phone number a member can reach Signify Health.
What is "855-215-1831."
Spanish speaking MEC answers what is the next step.
What is "Introduce Yourself".
How many days off can you have before needing a Dr's note to return back to work.
What is "3."
What if there isn't a question on what I am trying to troubleshoot what question would I use.
What is "My computer is lagging."
What is the next step after the purpose of the visit.
What is "Verifying the Address".
In step 4 what is the DO NOT?
What is "Do not click End Call".
Who do you send the Dr's note to.
What is "Human Resources at humanresources@signifyhealth.com".
What is the phone number to IT?
What is "469-466-7800."
What is the purpose of the visit.
What is "Scheduling the 1 time a year preventative care visit."
After warm transferring the call what is your final step?
What is "Disposition in Schedule 2.0 Unscheduled Member Speaks Spanish and Close the Member.