Customer Satisfaction
RLVNT Lab Completion
Create A stable of offerings
Objectives
Plan for doubling consumable sales
100

This percentage is the goal for customer satisfaction

What is 95%

100

Design of where equip is located in available space

What is a Floor plan

100

List of parts and services useful to customer labs.

What is a stable of offerings

100

This percentage is the goal for customer up time

What is 97%

100

Customer not failing this test will keep them using consumables

What is quality assurance

200

This is how customers give feedback

What is customer satisfaction survey

200

HVAC air quality class for the RLVNT lab

What is 10000 class

200

List of prices, part numbers, features and benefits

What is a sales packet

200

Things Tech ops is going to sell that improve our customers operations.

What is Quantum services and products