NUTTIN' BUT LOVE (great place to work)
give me a G! give me a C! give me a B!
what is growth, contribution, belonging
great place to work, customer engagement, sales excellence, operational excellence.
what are the expectations of retail OKR's?
VMS in short
what are visual merchandising standards?
the 4 key measurements of sales excellence
100% TGT
30% GSP
15% PM
30% BBYBP MIX
the PAC SALES Outcomes
the kitchen,bath,outdoor and total home experience destination for abcd, homeowners and BBY partners and to make them feel excited to share with all!
I am excited, confident, and appreciated.
what is customer engagement?
make the showroom worth the trip.
what is operational excellence?
consistent feedback and coaching tool to drive best place to work culture regularly and consistently.
what is the DFT?
the target for Operational OI rate
20%
what is culture of continuous learning?
an example to prioritize the customer in the store first on the phone second everything else last regardless of role.
what is evidence of culture of belonging?
to be consistently on dress code and certified in current role to lead in industry leading standards for our customers.
What is culture of excellence?
the targeted meetings to grow our ABCD.
what is NKBA/ASID?
the company inclusive behaviors
what is vulnerability,empathy,courage and grace?
the tool THAT is required 4 times a year to provide feedback.
what is a QUATERLY CONVERSATION?
what is CRM (Client Relation Management) system?
its Number 13! don't crash!
what is to DRIVE trade business in every market by using local relationships and communication?
certifications available to all associates
Paid membership/GSP
customer engagement
branded payments
the BEST BUY VALUES
what are "show respect, humility and integrity learn from challenge and change, have fun while being the best unleash the power of the people."
leading without title, "coaching the coach", executing outside my box, unleashing the power of our people are some of the examples.
what is the BBY marketplace model?
The tool to deliver Sales excellence! no, short cuts Philie boy!
what is D.I.S.C.?
what is to be certified to host and set an intentional experience for our customers?
The commitments from BestBuy/PAC
what is "commitment to our employees, commitment to our customers, commitment to our financials."
the Guiding behaviors