RB Model
What we do when a client walks into the banking center
What is a greeting?
The most common type of account our clients have
What is a checking/DDA account?
I will also accept 130 - Everyday Checking
The current All Clear signal
What is the first window shade in the conference room?
The quick keyboard command for a checking deposit
What is 1-0?
How long has Penny worked with ONB
10 years
The purpose of the RB model is to
What is to have time to sit down with our clients and find out any additional needs they may have outside of their business that day?
What's the service fee for a 130 Everyday Checking account.
$6.95
The act of two persons monitoring an activity or accessing a secure area
What is dual control?
What is the primary duty of position #1?
What is to greet all customers first and take if they are available?
What 2 personal checking accounts offer interest on the balances.
230 and 238
Sliger
The way to take a mortgage payment, for example
What are Misc. Payments?
What is the primary duty of position #4/last position?
What is to cover drive and assist if all other positions are occupied?
The loan products that a client might want if they own their home free and clear and are looking for do home improvement
What is a HE Loan or HELOC?
In what state is the next ONB merger going to take place.
Minnesota