RB Model/Audit
First reaction when client walk into the center
Greeting, such as a hello.
At what age can someone get a DDA with ONB, and can it be a SOW account
13
Parent/Guardian has to be on account
The current All Clear signal
What is the first window shade in the conference room?
The quick keyboard command for a checking deposit
What is 1-0?
How long has Penny been with ONB
10 years
What's the meeting location in case of a fire?
Starbucks, and DJ buys
What's are the two-service fee's for a 130 Everyday Checking account?
6.95 and 3 for paper statements
The act of two persons monitoring an activity or accessing a secure area
What is dual control?
Besides calling Helpdesk. How can we release a Zelle Lock.
Creating a task in CSS to get Zelle Unlocked.
What was Lauren's minor at Purdue
psychology
What's the process for logging a booklet of checks sent to the branch?
What happens after 30 days if not picked up.
Dual control and log it
Shred under dual control
299
Our office follows a ____ ______ Policy
Clean Desk
At the end of the day, what's the only currency that can remain in your til
Bait Money
What's Watson's FAV activity outside out work
Darts
How do we transport money to/from our office.
Blue bag
What is the rate for Prime.
7.50
If a client is Deceased without POD's on an account. How long does a beneficiary have to wait and what's the affidavit needed to be filled out.
45 days, and Small Estate Affidavit
How do we make BK Mortgage Payments
What are Misc. Payments?
Amber Barbour doesn't like to be called ___ Head
Helmet
Please show how we reach the CRA file
TBD
What are the two loan products, we offer if a client wants to perform home improvements using their equity.
What is a HE Loan or HELOC?
If a non-client wishes to cash a check over $500, we require ___#_ ID and a call to _____
If the check is over $3000 we must get approval from ______
2 Forms of ID. Account Holder
Amber Barbour
Total amount of currency/coin must be under $_____ at the end of the business day.
$1,500
Michael Koger is allergic to what
Red Food dye