ZIOSK
This is the screen our hosts should leave on the ziosk after seating
*Demonstrates* Eclub sign up page
When should Mints be brought to the table?
At the first sign of prebussing - when service is going to offer boxes and talk to the guest about dessert
What new draft beer was added onto our menu
Modelo Especial
Is there a maximum number of refills a guest can receive?
NO!!
How often should your restaurant conduct a safety meeting?
Every Month
Double tap righthand corner of ziosk
How long should a server wait before confirming all food / entrees are prepared to guest expectations?
2 minutes
Name the 3 signature margaritas listed on our menu
25.5
What are the top two Guest Focused topics for FY25
Offer Refills
Value Guest Time
Name all items that can be rung in on the ziosk
NABs, Alcoholic Bevs, kids meals, appetizers, desserts
What are the 4 steps of service?
1) Greet, make suggestions & take order
2) Deliver drinks/apps/soup, salad & breadsticks - offer refills!
3) Deliver entree and check back
4) offer dessert and pay-mint
This NAB comes from Apennines foothills of Northern Florence, Italy.
What day of training do we review wine knowledge?
Day 3
What does L.E.A.R.N stand for when it comes to guest recovery
Listen
Empathize
Apologize
Resolve
Nurture
what percent of guests will receive refill question on there survey?
78%
What is the difference between Attentiveness and Speed of Service?
Attentiveness is how frequently a server stops by, and being available. Speed of Service is about PACE of meal and the guest not waiting on us.
What region is Rocca della Macie Chianti Classico from
Tuscany
Middle Level: Plates
Bottom Level: Trash
What should be used when writing schedules?
false wait report, productivity, staff schedule chart, suggested shift adjustments, daily labor plan, shift leadership report
Name all the menus presented on the ziosk under the More Menus tab (6)
Allergen Guide
Gluten Sensitive
Nutritional Guide
Vegetarian & Vegan
Pork and Alcohol
Spanish Menu
What is our promise to our guests?
Never-ending, abundant, craveable Italian food served by people who treat you like family.
What is the full recipe for Watermelon Margarita
3/4oz monin watermelon syrup
2oz sour mix (rocks)
1/2oz triple sec
1oz 7Calirosa Rosa Blanco Tequila
Garnish: Lime wedge and salted rim
What should be discussed during the Large Party Huddle
Table numbers, Service Partner, Organize guest number per server, SIE App and Drink, Ensure ziosks are on table correctly
Name 4 of the 8 items on the Business Review Opportunity Dollar 1st page
1) Comps & Returns
2) AvT
3) Labor Hrs vs Mid
4) Pro hours
5) Trainee Hrs
6) Variable Expense
7) Other Rest Expense
8) Contract Service