Vetsource
What does Vetsource call it when you suggest an item?
Scriptshare
What is the new Autoship discount Covetrus is offering for RC?
5%
How many HOT trainings are you supposed to complete a quarter?
5
Who offers free shipping for their customers without doing Autoship on our food?
Vetsource
What is the training that can last a few hours to a whole day where a DSS helps the clinic use and talk about their OLP?
White Glove Training
What % margin does Vetsource give on Vet diets?
17%
What can you search by/for in the create RX section?
last name, first name, pets name, product, active ingredient
What are you teaching clinic staff to do at a HOT training?
How to place an order and talk to customers in lobby and check out
Name 2 Royal Canin OLP Marketing tools available for you to give to your clinics?
OLP stickers, Tent cards, autoship flags for computers, contest posters, shelf tags
Who is participating in OMS?
Both Vetsource and Covetrus
What % margin does Vetsource give on Retail diets?
15%
Name a few of the fields you have to fill out when writing a script in Covetrus for Royal Canin?
Product, Strength (bag size), expiration date, notes to client, client notification, notification date, recommend autoship?, prescription came from other pharmacy box, authorizing vet
Who leads a HOT Training?
DMS, Vetsource or Covetrus can help. Not DSS team
What is an easy thing to teach your clinic staff to say to customers at check out?
Here is your bag of food. Would you like to come in and get your next bag or have it shipped to your house for free and save 5%?
What should you bring to your HOT training?
1 pager how tos, olp marketing materials
What is the MAP pricing on Vet and Retail on Vetsource?
0% Vet & 10% of Retail
What % margin does Covetrus give on Vet diets?
16%
What does HOT stand for in HOT training?
HANDS ON TRAINING
Can you name 2 discovery questions to see if a clinic is a target for a HOT training?
-Do you have an online pharmacy?
-How do you view the role of an online pharmacy?
-How is your compliance with prescription diets and products in your practice? Could it be improved?
-Who has access and a login to your online pharmacy?
-Do all staff members have a login for their online pharmacy?
-Do the front staff all have a login and the ability to suggest/write a script based on doctor’s recommendation?
-Do you have Vetsource or Covetrus loaded on all PCs?
-How do you have the conversation around your online pharmacy?
-How comfortable is the staff with having conversations around products and home delivery?
-How many prescriptions do you receive from other online pharmacy? How do you handle them?
-How many people are involved in the approval process of each fax? How many people have to touch it before it can be approved?
-What do you do when you want to recommend something you do not keep in stock? Special order, script out?
-Are you offering Home Delivery as a choice to receive prescribed product to every client? (“we stock it here or we can deliver to your home”)
-How do handle a busy day or forget to have a conversation around online pharmacy?
Why are the DMs doing HOT trainings this year?
DSS's can't be everywhere and this will allow us to have more clinics grow. Also a good follow-up from White Gloves,
What is the new Autoship discount Vetsource is offering for RC?
15% off first order, 5% off every other order
What is the pricing set at for Covetrus for vet and retail products for customers?
Covetrus will now be reflecting MSRP on all Royal Canin Veterinary AND Wellness Diets on the Covetrus online platform
Name some tools that have been provided and created for you to schedule HOT trainings?
Email template, What is a hot training elevator pitch?, checklist, skype trainings with DSS
What is the web address for Vetsource's clinic login website to write a script?
What is the web address for Covetrus's clinic login website to write a script?