Patient Experience
This occurs when you give information about a provider or service we provide
What is managing up
This is our overall site score goal by December 31, 2024
What is 150
This behavior refers to providing accurate and up-to-date information in a timely manner
What is effective communication
"What doesn't kill you makes you stronger!"
Who is Kelly Clarkson?
"Hellooooo!!"
Who is Dr. Joshi
This is when you converse with a patient while you assist them
What is connecting with a patient
This health maintenance measure is only done once a year and is due depending on insurance
What is Medicare Wellness Visits (MWV)
BONUS QUESTION!
This occurs prior to you leaving and right before someone else takes over your role
What is an effective handoff
"If you want to make the world a better place, take a look at yourself and then make a change"
Who is Michael Jackson?
"Hey Suga!"
Who is Dr. Berry
Saying "Hello, my name is Amy, I will be registering you today!" is an example of this
What are Effective Communicators
The health maintenance measure can be checked at any office visit type and can be patient-reported
What is blood pressure
When the work volume has significantly increased, and you take the initiative to help your teammate, this is an example of what behavior
What is never leave your wingman
"Don't worry, about a thing, cause every little thing, is gonna be alright!"
Who is Bob Marley?
"This literally makes no sense at all!"
Who is Dr. Martin
BONUS QUESTION!
Listen to understand
Apologize for the inconvenience
Solve the problem, or escalate to be solved
Thank them for bringing this to my attention
What is Service Recovery
This PHI measure should be conducted at every visit, every time
What is depression screen
When you accept responsibility and do not make excuses, this is called what
What is accountability
"But, if we all rise, we know that there's, always tomorrow"
Who is Bill Withers?
"You need to have surgery."
Who is Dr. Singh
Demonstrating professionalism in difficult circumstances and reaching out to others for support when needed
What is fosters resilience
This PHI measure is conducted every 1, 3, 5, or 10 years and starts at age 45.
What is colon cancer screen (IFOB, Cologuard, colonoscopy)
BONUS QUESTION!
What team member behavior was not followed when a patient was given a DTaP vaccine instead of a Tdap vaccine
What is attention to detail
"All we have to do now, is take these lies, and make them true some-how"
Who is George Michael?
"Well alright then!"
Who is Quiana Jackson, APN