Loyalty
The amount of free days an EMC member can apply to one RA.
What is 7 Days?
When customer reports that they left a firearm or life altering medication/medical device.
What is "Urgent Alert Shell"?
I am a detective and I need information about a rental car
What is Law Enforcement?
Just like insurance rates are higher for a specific driver age group of under 25 years old. We charge this to allow drivers 21-25 to rent.
I would like to recognize my peer or management for something they helped me with which made me feel supported so I will use this to do so.
What is AwardCo in Startup Page?
These coupons do not require you to remove EMC free days from the customer's balance and can only be used at an airport location. They could have been given as a service quality courtesy.
What are Serialized Coupons?
You will send this shell to management via the North Chat if you believe the customer requires a refund beyond your $100 limit.
What is H.A.I.R?
Refunds Over Limit Shell
RA #
H - How much is the refund?
A - Are there any indications of abuse in QSP History?
I - Issue/Reason for refund
R - Research you did
Customer is calling because they are concerned about their information being saved in our system and want it all removed. You would direct them here.
What is Privacy.EHI.com?
This helps with customers needing access to spinner knobs, petal extensions, seat belt extenders, and more for their rental.
What is Adaptive Equipment Quick Connect?
I can contact this program for assistance with legal guidance, counseling, finding childcare and budgeting.
What is EAP/ComPsych?
For this type of rental, to apply missing credit you must have the customer email you a copy of their final invoice to you to which you would then send to loyalty to apply.
What is an international loyalty rental?
You will do this type of adjustment if its specific rate is not attached to the rental agreement.
What is Contract ID /Product Code Adjustment?
This type of call would allow you to transfer to ESC if the caller is the travel planner/customer and the cid is listed on the loyalty account.
What is BA EXT?
ESC can do this by making sure that the rate stays the same if the customer calls in to do the following: A name/loyalty# change on a reservation, A change in tier level for an EMC member, Flight Delay (if the customer is booking within 48 hours of the original arrival)
What is Modrate?
I would like to see if there are any other discounts I can get as an Employee.
What is Perkspot?
This process is used when an Enterprise rental is missing from a member’s Enterprise Plus transaction history. It ensures accurate posting of rental activity and avoids duplicate or incorrect submissions.
What is Retro Claim?
We can help customers extend rentals with Business Accounts attached to their RA if the BA# is attached to the customer's EMC account.
If the BA is not listed on the EMC account, we can complete this form as normal if we are talking to the travel planner.
What is BA Extension Form?
A customer booked with points, and they are unhappy with the customer service they received at the location. They redeemed a full size and received a compact car. What process will you complete and where?
What is Goodwill Adjustment in Kobie?
European customer is requesting a refund for a pre-paid reservation they booked in Germany. You send the following request to what email?
Drivers Name, Reservation number, Rental Branch, Amount to be Refunded, Refund Reason, Agent Name
What is GroupEmail.EnterpriseEUROPrepaid@ehi.com?
I need information on leave of absence or have accommodation questions; I would contact this department.
What is LOAA?
Customer returned their rental 1 day early, but they redeemed points for 3 days for 3750 points. What is this process and how many points will you redeposit?
What is Short Stay? redeposit 1250.
I am currently in a rental from my local branch and need to return to a different location. I was told I can return to any location at no cost, what type of rental am I?
What is an insurance replacement rental?
If a vehicle recovery is related to vehicle damage or impounding after an accident, who will complete the recovery form?
What is RSA?
Customer needs a vehicle delivered to them because they are flying into this airport in a private jet. (Also state the phone numbers for both Enterprise and National)
What is the FBO Team?
I have random life news to share or want to talk about concerns that I have about my current role with this person because I know they can totally relate.
What is a best friend at work?