Rise and Fall
Omega performs elevator board and drive repairs out of which facility?
What is Both!
These three letters identify the authorization used when a customer sends equipment to Omega for evaluation or repair.
What is an RMA
This automation brand manufactures the PowerFlex family of variable frequency drives.
Who is Allen-Bradley (or Rockwell)
This is what time you should arrive and be ready to work
What is 8am!
VFD stands for what?
What is a Variable Frequency Drive
This type electronic device controls the speed of an elevator motor by varying frequency and voltage.
What is a VFD or Variable Frequency Drive
A customer saying, “Send me information and I'll keep you in mind,” results in this many RMAs.
What is None (YET)
We are a distributor for this brand on motors and electronics.
Who is WEG
This is the number of calls you should aim for at minimum on any given day.
Items like touchscreens, panels, and displays are often referred to as what acronym?
This major elevator manufacturer is commonly shortened to TKE.
Who is TK Elevator or ThyssenKrupp Elevator.
When a lead is converted, this record is created to represent the company itself.
What is an Account
This "O" brand is an OEM and a handles repairs and maintenance of their own equipment.
Who is Otis
When a customer emails for an update on a repair that is already approved what should you do.
What is reply to the email and copy Customer Service so that they can respond.
The "brains" of an industrial system and often paired together in a rack and work together to control a system. The use logic and are often referred to by this three letter acronym.
What is a PLC or programable logic controller.
This older elevator manufacturer is commonly associated with obsolete elevator equipment that can create repair opportunities.
What is Dover
When a lead is converted, this record represents the individual person at the company.
What is a Contact
This drive manufacturer produces the ACS550, ACS800, and ACS880 families.
Who is ABB
If you have a customer requesting an on-site visit this is what you should do
What is offer a teams meeting, if that doesn't work check with Sarah.
AC/DC doesn't just stand for an 80's band, it also reffers to what?
What is Alternate Current and Direct Current
This process is outside Omega's normal scope when repairing an elevator drive.
What is Programming
This is the required wait time after changing the Account to Customer before proceeding to the next conversion step
What is at least 5 Minutes
This elevator-focused automation manufacturer produces the F5 series of drives commonly found in elevator applications.
Who is KEB
Programming, Software, FAA Certifications, and Transformers are all what?
What are things we don't do!
Omega is a member and certified by EASA which is an industry standard for motor repair but what does it mean?
What is the Electrical Apparatus Service Association