CnC
What is the goal for Average Processing Time?
2 Hours within store operational hours (opening hours)
What is SFS Fulfillment Rate Benchmark?
90% or above, 10% is for IT issues, C300 error
Are you able to apply online promotions through EA?
Yes. Promotional codes may be added at checkout
What does RFID stand for?
Radio Frequency Identification
What should the store do if you receive a CNC order from the DC, but it doesn't show up in orderhub?
Ensure the carton was scanned in. Make sure the carton is closed in detego. Wait 30 minutes after follwing the previous steps. If the order still doesnt populate open a ticket / email omni.
How many days does the Customer have until the CNC order is over due?
10 Days
When do SFS orders Auto Expire?
Orders expire 5 hours after they drop in, taking store operating hours in to consideration.
What is a QR code basket transfer and how do you use it?
the QR code is an alternative to using the verifone. The customer scans the code with their phone and the session will open on their phone
What should you always do before conducting your stock take?
Remove trash, Check outbounds, online returns, loose tags.
Why is it critical for Fedex to scan all SFS cartons in front of the Team?
To ensure customers are receiving ship updates in real time, to ensure the store is receiving credit for the order, and to ensure accurate stock takes
SLA an acronym for...
Service Level Agreement, aka the time we have to process an order for example
How do you handle a returned SFS order (delivery exceptions)?
The store can conduct a "write on" for reason: SFS delivery refusal and be sold in store
How can you convert a customer to an EA purchase?
Offer alternative products that may not be in store, offer to have it shipped back to the store for pick up, or directly to the customers house if on vacation/not wanting to pack the items!
Increasing your OFA leads to ____
Higher conversion = More Sales!
How many days until you need to clear your Store's open asn's?
10 Business days.
When CnC order is packed and ready for customer, what is the next step in this process?
Put the item in the designated CNC area and call the customer letting them know the order is ready
What is the Ship Portlet, and the benefit of using it?
The ship portlet moves orders out of packed status in the event that fedex has picked up all orders but detego is still showing orders as reserved. This feature ensures your store is receiving credit for the sales, allows for accurrate stock takes, & shipping updates being sent to the customer.
Name a time when you would use REPS
Create replenishment reports. Ex: after a busy hour. Scan a list of items that are double represented on the floor to keep them full when Detego only expects minimum qtys on display!
What's the impact of having cartons on the Open Carton Reporting?
Open cartons have a financial impact on your store and also do not allow proper replenishment. If an article in put on stock, but also still shows in-transit, you will not get replenished when the item is sold!
Can you filter your replenishment report to only show what needs to be replenished that was received within 24 hours? If yes, how?
Yes! - Replen Advice page has a status filter on top which allows you to change to "New" items only.
Why is it important to pick "Priority Orders" within the desired SLA?
Customers can see the product is availible same day. If the order is not packed within the 2 hour SLA, it may not give the customer enough time to get to the store before closing. Also, if a customer sees they can get something the same day, it might be the reason they made the buying decision to get it, so ensuring the store processes it timely will ensure a good CNC customer experience!
This error code comes up when there's an incorrect consumer address
C300
Share three benefits of Stockhero!
Check in store and online stock availibility, request items from the stockroom, Bring It to Me, Order notifications / order search
What should you do with loose tags found on the ground?
1. Try to find the item it belongs to. 2. If not found, process a write off under "other" reason code.
What happens when I cancel a carton in Detego too soon?
It will close the carton short leading to shrink for your store and also replenish you for those items