Acronym Soup
BOPIS stands for
Buy online, pickup in store
This is used to protect Athletes in-store & Athletes online attempting to purchase the same item
Safety Stock
Same Day Delivery
This team creates services for address validation and integrating with our carriers
Shipping
85% of our orders are fulfilled from ____
Our stores
WIZMO stands for
Where is my order?
Store teammates, and Surfers, both pay attention to these
Waves
We guarantee your order will be ready for pickup in ______ hour(s)
one
This team creates the technology for our store teammates to pick & pack orders
FIT
The most profitable fulfillment method is ______
BOPIS
EDD stands for
Appeasement
Athlete's choose this option 30% of the time when picking up their order
Curbside pickup
This team builds the logic to calculate estimated delivery date, and chooses the best facility to meet it
OSO
Athlete's call Customer Service the most with these types of questions
Where is my order?
LTL stands for
Less than truckload
This famous Seinfeld character shares the same name with our fulfillment workflow application, whose purpose is to deliver messages
Newman
Over 70% of orders deliver to our Athletes within _____ day(s)
Three
This team integrates with our vendors to expand our online assortment
VFT (Vendor Fulfillment Technology)
During holiday of 2024, this percentage of store teammates fulfilled at least one online order
50%
ATP stand for
Available to Promise
This has many tentacles, stings, and is also the codename for the Fulfillment Modernization project
Jellyfish
Zone 1 is the ______ & ______ way to get product to Athletes
Cheapest & Fastest
This team curates services so that Athlete's can shop the 100+ million units of product we have
EAT
When Athlete's contact customer service via chat, a third of the time they get answers from a _____
Chat Bot