All about Orders
All about product
Sustainability
On Culture
On History
100

Where ca I track the status of my order?

In the Order Tracker

100

Can On Running shoes be worn for walking?

Yes

100

What is the name of community led initiative that supports and promotes running as a fundamental right? 

Right to run

100

Who is communicating with On Customers?

Happiness Deliverer

100

What year On was founded?

2010

200

If I want to order my On shoes online do I have to create an account?

No, you don't need to create a customer account to complete your purchase; you can choose to check out as a guest if you wish

200

Can I use a Promo Code or a Gift Card to buy a Limited Edition items?

Promo Code - no

Gift Card - yes

200

How do we call at On the process of taking material used to make a product and continuing to give it new life instead of throwing the gear away, we recycle it and use it over and over again?

Circularity

200

How do we call qualities that shape our behaviors, keep us grounded and define how we work?

On Spirits

200

Where On was founded?

Switzerland

300

Name all Payment methods that On excepts

Credit card, Apple Pay, PayPal

For some countries only: invoices, Klarna or Billpay

300

Do we advise to wash On shoes in a washing machine?

No, we advise to wash it gently by hand

300

What is the name of US re-commerce platform that allows to shop and trade pre-owned On gear

Onward

300

Name On Spirits

Explorer, Positive, Survivor, Team, Athlete

300

How many times Olivier Bernhard won Ironman?

5

400

Explain how On referral program works?

1. Sign up and get an exclusive 10% off link to share with friends.

2. Your Friend should use it on their first On order.

3. Once they make that purchase, you will receive your very own 10% discount code too.

400

I'm experiencing an issue with an On product that seems irregular. What should I do?

Submit a Warranty claim!

400

Cloudneo is a 100% recyclable shoe made with less than 10 components. What is the main bio based material this shoes are made from?

Castor beans

400

Name at least 5 out of 8 On location Hubs

Zürich, Berlin, Portland US, Yokohama Japan, Ho Ci Minh Vietnam, Shanghai China, Melbourne Australia, Sao Paolo Brazil

400

What is the purpose of the line on the letter O on the logo?

Is to make a runner using our shoes to feel “switched on”

500

Do we allow bulk orders in the webshop?

We do not allow for bulk orders to be placed in the webshop, but we are happy to discuss bulk orders on a case by case basis.

500

Which On shoes include an extra set of laces?

Cloud 5 Family shoes: The Cloud 5, the Cloud 5 Waterproof, the Cloud 5 Push, the Cloud 5 Combo, the Cloud 5 Fuse, and the Cloud 5 Terry and except for Cloud 5 Coast

500

Name all Cyclon™ products

The Cloudneo shoes and Cyclon-T

500

How many nationalities are working at On?

87

500

Who founded On?

Olivier Bernhard with David Allemann and Caspar Coppetti