Rounds
When are rounds conducted?
RH:
Sunday-Wednesday @ 10 pm & 12 am
Thursday-Saturday @ 11 pm & 1 am
APT:
Thursday- Saturday 1 round between 10 pm and 12 am
817-690-9349
When are courtesy hours?
24 hours a day, 7 days a week.
A resident informs you that their roommates has had their significant other stays over on multiple occasions. This makes the resident feel uncomfortable and asks you what they should do. How would you respond to this situation?
1. Ask if they have spoken to their roommate. If they have not, ask if they feel comfortable doing so.
2. Offer to do a mediation/schedule a mediation.
3. Listen to the resident's concerns.
4. Let the resident know that it is a guest policy violation and you are required to document it. (Let the resident know that they will most likely be named in the incident report).
5. Conduct mediation/follow up with both parties.
What should you say when answering the on-call phone?
“You have reached the (community name) Resident Assistant On Call. This is (your name), how can I help you?”
What should you wear while on duty?
Name tag
Jeans, khakis, shorts or skirt
Closed-toe shoes
UTA or staff shirt
Smile
What information must you provide to the RD on call when calling?
Name
Community
Situation/question
How are guests defined?
Anyone who is not contracted to be living in a specific space (room/unit) and/or anyone who contracted to be living within a specific community.
You receive a call from a resident who says they can smell marijuana on their floor. What are the steps you would take to respond to this situation?
1. Attempt to pinpoint the exact room but if not try to pinpoint the smell down between 2 rooms.
2. Call RD on Call.
3. Wait by room until RD arrives and provides further instruction.
You have a situation that you are unclear about. What are three resources available to you for guidance?
1. Your Peers/Your Lead
2. RD on Call
3. Canvas
Name 3 things to look for on rounds
Facilities issues
Policy violations
What is the exception to calling the RD on call when PD is in building?
Rounds
Response to local fire alarm
Contacting you for purpose of RA role
Who is considered an overnight guests?
Apartments - anyone who is sleeping in the space.
Residence Halls - any guest who is sleeping in a space or any guest in a space after 2:00am.
A resident on the 1st floor of your residence hall/apartment tells you they can hear every single time the resident above them is home. They can hear when the resident above walks and it sounds like they are stomping and slamming the drawers at all hours of the day and night. How would you respond to this situation?
1. Verify the noise.
2. If noise is due to normal everyday living and not deliberately, explain to the resident complaining that noise can travel easily within on campus living. Let the resident know that it is most likely not intentional.
3. Ask if the resident if they have spoken to the resident above them. If yes, get more information. Ask if the resident would like to address the noise, come with you to address the noise, or just have you address the noise.
4. Go speak to the alleged room. Although the noise is not intentional, let the resident know that the noise is traveling, so they can be mindful to those around them.
What are some supporting documents you can add to your IR?
Photos of policy violation (alcohol bottles, marijuana paraphernalia)
Documents conversations between residents or between RA and resident (text messages, teams messages, email, etc.)
How long should rounds take?
Depends!
What information must you provide to the RD on call for a transport?
Name
ID
Community and room #
What happened
What hospital resident is being transported to
Time of transport (if happened earlier)
If emergency contact was contacted
What is the policy for alcohol in a double room vs. private suites vs apartment when one roommate is 21 and the other(s) are minors?
Residents are not allowed to have alcohol in their double rooms or suite area if there are one or more residents under 21.
Residents over 21 are allowed to have alcohol in their room if their roommate is also 21 years of age or older or if they live in a private room.
Alcohol is only allowed in suite areas if all residents are 21 or older and there are no minors present.
Alcohol is allowed only in the privacy of the resident’s apartment.
Those under the age of 21 can not consume or poses alcohol. They also can’t be present when alcohol is being consumed.
If alcohol is found during an inspection or community development visit (such as cleaning inspections or door to door rounds) the alcohol may be stored in the room as long as one resident is over 21.
A fire alarm in a room/unit was set off. There was no flame, fire or smoke damage to the room/unit, and the alarm has been turned off. What are your next steps?
Write an IR.
What should do you do if someone flees or attempts to flee an incident?
Make a note of what they look like/ what they are wearing and call UTAPD and the RD on call.
What are the 4 main purposes of community rounds?
Maintenance
Academically supportive environment
Safety and Security
Community
What are 7 reasons that you would call the RD on call?
Police & other emergency services
Transports
Domestic violence/fights or violence
Threat to self or others
Major vandalism
Major facilities issues
Marijuana
In the event of a missing student, what are the steps that RA need to take?
1. The ARL or DoS staff member will gather as much information as possible including the potentially missing resident’s name, ID #, the name of the individual who is making the report, the reporter’s relationship to the resident, and the reporter’s contact information. They should also gather any information regarding the situation (i.e. the student was supposed to call after they got out of class three hours ago or never returned to their residence hall room the previous night, which is out of character for the student, or any health history or medical conditions that may be relevant, etc.).
If there is any concern for the immediate welfare of an individual resident or the UTA community, the ARL or DoS staff member will immediately contact UTAPD to file a report, if they have not done so already. If the ARL staff member handling the report is an Office Assistant (OA) or Resident Assistant/Resident Assistant on call (RA), they will contact the Residence Director/Residence Director on-call (RD) after notifying UTAPD.
2. If there is no immediate threat or concern for the welfare or safety of the resident, the ARL or DoS staff will take all reasonable steps to make contact with the resident including, but not limited to knocking on the resident’s door, calling, and/or messaging the resident via any means reasonably available (text, GroupMe, Facebook, Instagram, etc.), reaching out to neighbors, etc.
3. If the resident responds, the ARL staff member will write an incident report. The ARL staff member will strongly encourage the resident to contact the individual(s) attempting to get a hold of them, if a suggestion of contact is appropriate.
4. If the ARL staff member is unable to make contact with the resident after an hour, they will contact the RD and pass along all the information they received from the reporting person, as well as their own action steps to contact the resident.
Several residents have complained about a room/apartment a few doors down. The residents believe the room/apartment are having a party. There is excessive noise and people coming in and out of the room that do not live in the hall/room/apartment. After you arrive at the room, you notice 15+ students, alcohol on the coffee table and loud music coming from a speaker.
1. Find the residents of the room/apartment.
2. Ask for the music to be turned off.
3. Explain all the violations that are occurring, 1. noise violation, 2. possible alcohol violation, 3. room capacity (to many people in a room).
4. Ask for IDs of all people in the space (DL/State to verify age for any guests who do not live in the community).
5. If alcohol violation is confirmed, ask for all alcohol to be brought to the center of the room (photograph), have alcohol poured down the drain, and have 1 person walk it to the dumpster.
6. Escort all guests out of the community.
*If involved parties are not being compliant call UTAPD and RD on Call.
ESA - Emotional support animal. Must be approved by Student Access and Resource Center and housing before being allowed in a community. Limited to where allowed.
Service Animal - does not need to be registered or approved by Student Access and Resource Center. Allowed anywhere with handler.
Is the animal a service animal?
What service does the animal provide?