Crisis
A resident is stressed about failing a class. What department/professional staff can you refer them to?
What is academic advising/dean of students/professor?
The elevator stops working. Who should you call? Who will they call?
Who is Blue Zone? Who is late night facilities/maintenance (David Richards)?
Residents are arguing about sleep schedules and annoying behavior. What should you conduct?
What is a roommate mediation?
If the power goes out, where can I find flashlights/lanterns for RA use only?
Where are the front desk cabinets?
A resident calls for a noise complaint. What do you do?
What is ask the loud room to quiet down, inform them of the noise policy, and write an IR?
A student is hyperventilating, crying, and feeling panicked. What could these symptoms be a sign of? What office can you refer them to?
What is a panic attack? What is Counseling Services?
A resident's toilet is flooding. What should you do?
What is put eyes on the flood? What is call up? What is turn the water off?
What is call Blue Zone and ODU PD?
If vomit is found in the building, what can you use until help arrives? Where is it located?
What is a vomit kit? Where are the front desk cabinets?
The building card swipes stop working. What should you do?
What is call Blue Zone and sit at the front desk until help arrives, if needed?
A student is reported missing. What should you do?
What is call Blue Zone and ODU PD? What is contact the roommate/friends to inquire about the missing student? What is write an IR?
The elevator stops working. What should you do?
What is call Blue Zone and create an "out of order" sign for each floor?
What is ask the guest to leave and inform the roommate of the guest policy? What is call ODU PD and Blue Zone, if needed? What is write an IR?
The state gives an evacuation order. What are you required to do?
What is remain in the community and assist with evacuation protocol?
You see someone with an electric scooter. What do you do?
What is inform them of the policy and document them as a Conduct IR? What is ask for their ID?
A student causes the building sprinkler system to go off. What should you do?
What is contact ODU PD and Blue Zone? What is write an IR? What is assist with wet vac?
What is make a maintenance request?
You're doing rounds and you hear loud arguing inside a room. What do you do?
What is knock, announce yourself, and inquire/mediate? What is call ODU PD and Blue Zone, if needed? What is write an IR?
The university goes on lockdown. What are you expected to do?
What is remain in the community and assist with lockdown protocol?
The fire alarms begin to malfunction. What should you do?
What is go on fire watch?
A student reveals to you that they've been assaulted. What should you do.
A rodent is found in the building. What should you do?
What is call Blue Zone and attempt to contain it in one area?
A resident calls to report their roommate for stealing their items. What should you do?
What is inform them that they can make a police report and that you will inform their RA/ your supervisor? What is write an IR?
A fire begins in or around the building. What should you do?
What is pull the fire alarm and encourage students to evacuate immediately? What is remain in the area to assist with crowd control and instructions?
You smell cannabis. What should you do?
What is identify the room and knock on doors? What is contact ODU PD? What is write an IR?