SailPoint 101
This is the core concept SailPoint pioneered in 2007, which has since evolved into identity security.
What is identity governance?
The on-premise, enterprise software solution offered by SailPoint.
What is IdentityIQ?
The internal knowledge base, built on ServiceNow, where you can find tools, articles and apps.
What is The Dock?
The organizational pillar responsible for driving revenue and brand awareness.
What is "The Field" (Go To Market)?
The year that is referred to as "the year of agentic AI."
What is 2026 referred as?
The critical question SailPoint was founded to answer.
What is "who should have access to what, and why?"
The multi-tenant, cloud-based service architecture from SailPoint.
What is Identity Security Cloud (ISC)?
You should not accept a MFA push if you didn't do this.
What is initiate it?
This group acts as the "voice of the customer" to ensure they fully adopt and gain value from SailPoint solutions.
Who are Customer Success Managers (CSMs)?
The three primary growth engines for the FY27 go-to-market strategy.
What are "Capture new logos," "Drive platform adoption," and "Modernize the base"?
The three types of identities SailPoint governs.
What are human, machine, and AI agent?
This methodology involves pushing many small production updates, sometimes over 100 per week
The "Lots of Littles" development methodology
The internal AI platform built on Google Gemini.
What is Neptune Enterprise?
The team responsible for designing, building, and maintaining the identity security platform.
What is Product & Engineering?
According to Gartner, this is the percentage of net-new IGA market growth that SailPoint captured.
What is 38%?
This percentage of the US Fortune 500 are SailPoint customers.
What is 53%?
In the realm of autonomous AI, this two-word security phenomenon occurs when a goal-driven agent with persistent memory relentlessly accumulates excessive system permissions, treating bypassed rules or broken laws as mere collateral damage in its pursuit.
What is access creep? (also acceptable: What is privilege creep?)
The policy that prohibits using personal laptops to access office wifi.
What is the Bring Your Own Device (BYOD) policy?
These two roles gather customer feedback to identify needs in the "Discovery" phase of a feature's lifecycle.
Who are Product Managers and Customer Success Managers (CSMs)?
The identity-based breach that led to a multi-week global production shutdown for JLR (Jaguar Land Rover) and cost them an estimated $2.3B - $2.5B.
What is a ransomware attack that stemmed from a stale third-party account and helpdesk/social-engineering path?
The four core values at SailPoint, also known as the "Four I's".
What are Innovation, Integrity, Impact, and Individuals?
Engineering team responsible for Infrastructure/Environmental Operations and Management
What is the DevOps team?
This prohibited action—often prompted by urgent, simulated executive requests—violates SailPoint's "Working with AI" policy by sending sensitive data to a third party, while simultaneously exposing the employee to a classic social engineering or phishing threat.
"What is uploading confidential company information into a public Generative AI tool?"
A key takeaway for interns is that this "matters more than perfection."
What is growth?
In the Large Oil & Gas customer example, this was the ARR increase and the key driver when moving from Identity Security Cloud to Agentic Fabric Premier.
What is a 50% ARR increase, driven by agentic expansion across AI agents and non-human identities?