MEMBER SCENARIOS
I don't have a checking account.
I have 1 car loan with a balance of $19k.
What is the best option to earn dividends for a savings product ?
Level up 1% for liquid
or CD options
Business member has $60k in business share, he wants to earn a higher dividend rate but might need $10-15k of that money for an emergency, what can we offer?
Business MM -more dividends while keeping liquid
Business CD's-could earn more dividends and only requires $500 to open
Does the Outfitter checking earn dividends ?
If so what is the rate?
No
0.00%
Member is going to Mexico next month! What services or products can we discuss with this member to improve their experience?
Credit card?
Travel notice
Transaction fees
Foreign Currency-soon!
Member expresses that they want to open membership here but they don't have any credit. What things could you say to plant the seed with this member?
No worries, we don't have a min. credit score requirement to join, however, we do have products to help you build credit if you'd like. We can discuss today or down the road when you are ready!- Secure Credit Card, First time buyer program, ...
I don't earn dividends but I offer up to $20 refunded ATM fees per month and can earn up to $5 per month if I use my debit card.
Kasasa Cash Back
What is your current rate on your car loan at SELCO ? (Refi promo)
Can we help lower the monthly payment?
Our member is frustrated he keeps getting out of network ATM fees.
You look at account he has a basic checking, prime share, money market and platinum visa. He uses his debit and credit card often, he uses OLB and has estatements. What can you recommend?
Since you use your debit card often and you have estatements you would benefit greatly from the Kasasa checking, up to $20/month of out of network ATM fees are reimbursed and you earn up to 4.07% APY in dividends!
We are a part of the CO-OP ATM network, using one of these ATMs will not charge you a fee!
Any other opportunities?
I earn .50% in dividends, free cashier checks, and 5 free outgoing wires, and have no fees as long as
-I keep $50k in average combined balances from checking,savings and MM OR $100K in average combined balances in check, sav, mm, cd, and ira cds.
Executive Checking
Members are so excited, they are having a baby! What services come to mind?
Saving for the baby's future/education
Will they need a bigger home?
Will they need a different car?
A 20 something member comes in, she's just started a new job and is excited to get her first paycheck in for deposit. Her only accounts are prime share and basic checking. What questions can you ask to dig deeper and see if we have any products or services for them?
-Does your employer offer direct deposit?
-Do you use your mobile banking app for RDC?
-Does your employer offer a 401k or any retirement benefits? (Todd /IRA)
-Are you hoping to save for anything in the future, any financial goals you are hoping to achieve we can help with? (save to win cd, setting up auto transfer to higher yield savings, etc)
What are the two business checking accounts that earn dividends?
Explorer
Voyager
Member states they are moving into a new rental house. Is there an opportunity here ?
Do they plan to buy a home in the future? Saving or investing options?
Member comes in and wants to discuss buying a vehicle. You learn through conversation that the vehicle title is branded and we can't do a car loan for them. Are there any other options for us to help them? The car will cost $25k
Does the member own their home? Home Equity loan
Does the member want to discuss a personal loan option for purchase?
Anything else?
What is the minimum to open each of the following?
1.Save to Win
2. Youth CD
3. Any other CD
1. $25
2.$100
3.$500