Workplace Basics
What should you do if you're going to be absent from work?
Call Kimberley & your bus company.
What is a polite way to greet your supervisor when you arrive?
Politely say, "Good morning" or "Hello" with a smile.
If you drop something at work, what should you do?
Pick it up and put it back where it belongs or throw it away.
Why is having a positive attitude important?
It shows you’re ready to work, willing to learn, and respectful to others.
Your boss asks you to do something, but you are unsure how. What do you say?
Say something like, “I’m happy to do that. Could you show me how to do it correctly?”
Name two items you should bring to your first day of work.
Appropriate responses are:
Lunch, ID, Uniform, Positive Attitude, Cell Phone
If you don't understand a task, what should you do?
Politely ask for help or clarification, such as, "Can you show me that again?".
What should you do if you finish your task early?
Ask your supervisor if there’s another task you can help with.
What is one way to show you are a team player?
Offer to help a coworker, share tasks, or work together to finish a job.
You forgot your lunch at home. What should you do?
Let your supervisor know and ask if there’s a break room or nearby place to get food; or manage without lunch if necessary.
What is the difference between a manager and a coworker?
A manager is your supervisor who gives instructions and checks your work.
A coworker works with you as part of the team.
Why is using "please" and "thank you" important in the workplace?
It shows respect and appreciation, which helps build positive relationships at work.
How can you safely handle a problem you can’t solve by yourself?
Ask for help from your supervisor or another experienced coworker.
How can you help a coworker who looks confused about a task?
Ask if they need help and offer to explain or work through the task together.
A coworker is gossiping about someone. What is the professional response?
Politely ignore it, walk away, and do not join in. If it becomes disruptive, report it to a supervisor.
Why is it important to clock in and out accurately?
Give an example of how to handle a disagreement with a coworker professionally.
Stay calm, listen to their point of view, and respectfully explain your own or ask for a supervisor's help.
You see a safety hazard (like a spill) at your job site. What are your steps?
Block off the area if needed, report it to a supervisor, and clean it up safely.
Explain what “work ethic” means and give an example of good work ethic.
Work ethic means showing up on time, working hard, staying focused, and completing tasks without being told.
You have a scheduling conflict with work and a personal event. How should you handle it?
Tell your supervisor as soon as possible and ask if your schedule can be adjusted.
Explain what it means to "take initiative" at work. Give an example.
Taking initiative means acting without being told. For example, cleaning up a mess or starting a task when you see it needs to be done.
Role-Play: Your supervisor gives you feedback you don't agree with. How should you respond?
A customer is upset and starts yelling. What is the safest and most professional way to handle the situation?
Stay calm, listen without arguing, apologize if needed, and call a supervisor for support if you can’t calm the situation.
Describe a time when teamwork helped a project succeed. (Can be real or imagined.)
Answers will vary but could include examples like helping organize a project, working together to meet a deadline, or sharing responsibilities to reach a goal.
You make a mistake that affects your team’s work. What steps should you take to fix it?
Take responsibility, calmly explain what happened, apologize, and ask what you can do to fix the problem.