Services
Users are reporting that documents are not flowing correctly through the workflow. What service on what server would I check to make sure that the workflow timers are running?
Hyland Unity Sched – Workflow Timer on HIAONBSAPV21
To see that my HL7 communicaiton is working where can I vew text files that show me recent HL7 history?
D:\OnBase_HL7_Logs folder on HIAONBSAPV20
This server is the new server that OCR for AnyDoc runs on after the upgrade to version 17
DSMONBSAPV30
I need to see how many EKG documents have come in since the DR cutover. Since the cutover was at 4PM Document Retrieval won’t give me an accurate count. What SQL table could I get an accurate count from?
hsi.itemdata
In the event of an DR we are to call Hyland emergency support. What is that phone number?
440-788-6604
This database is what OnBase sends over HAR/PHAR and Invoice Number keywords to and it returns patient information for our CBO department via an external autofill keyword set.
Clarity
Under our current build, what service on what server sends HL7 messages to Epic notifying them that a new medical document exists in OnBase?
Hyland HL7 Sender on HIAONBSAPV20
To get a sense of what activity is happening after a DR conversion, what table can I see the most recent user activity, this is also the largest table in OnBase?
hsi.transactionxlog
Which software program can I use to see what Infiniworx has grabbed in the last hour?
Infiniworx Management Console
There are concerns that we may be missing a DIP batch from our downtime. What document type will give us information about the name of the CSV file that the DIP processor has ingested. There is one of these System Documents per DIP batch.
zSys Verification Reports
After calling the Hyland emergency number they are asking for our version and build of OnBase we are on. What is it?
18.0.1.45
If Epic users are reporting that they are unable to use the Correspondence Launcher after a DR cutover, what OnBase module is probably not working?
DocPop
After a DR cutover it looks like the autocommit of AP – 810 batches isn’t working. What server does this autocommit currently happen on?
DSMONBSAPV14
To see who has logged into Unity client or accessed OnBase via Epic since the DR conversion which SQL log table would we use?
hsi.securitylog
This file server is where all of the files that Infiniworx, OCR for AnyDoc, and ExchangeIT write to and process from.
DSMONBSFSV02
Someone on the DR bridge conference call is asking where on the network the OnBase document files are stored. Where do I go in OnBase Configuration to find out for each disk group?
Disk Management > Disk Groups > Volume Information
During a cutover our server team is having a difficult time restoring DSMONBSAPV14 and we need to install and brand new processing server. Where would I go to move all of the product licenses from DSMONBSAPV14 to the new processing server?
Thick Client > Admin > User Management > Workstation Registration
By clicking this load balance URL I can verify that the web application that hosts unity client for our ERP users is taking requests when I see a blue bar.
What server currently has the Barcode Scanning service installed on it as a backup so we could use that for processing if HIAONBSAPV22 is having a hard time cutting over?
DSMONBSAPV15
After a DR cutover we are getting reports that documents are not moving through the workflows. What SQL table can I see what documents moved from which workflow queues and at what time?
hsi.wflog
The database team is assisting in the DR cutover and needs to know which databases AnyDoc uses. Which 3 databases does our AnyDoc environment currently use (besides archiving to OnBasePRD).
Infiniworx, OnBaseAnyDoc, OnBaseLawsonIntegrationPRD
With these two SQL tables I can see how many scanned batches have come in from the scan queue DM LAB since the DR cutover, one table before being committed and one table after being committed.
hsi.archivedqueue and hsi.archivedcommitq
Using this URL we have the ability to log onto our VMWare Virtual Machines in the event a server is down and we cannot log into Remote Desktop Connectivity Manager to power up one of our servers.
This is what our Web Servers use to communicate with the database with when receiving DocPop requests from Lawson or Epic users?
Application Servers
Our RightFax Fax Connector Service is currently running on DSMONBSAPV12 and DSMONBSAPV15 and are pointing to two RightFax servers, what are their names?
If I want to find out when the last time the workflow action was executed in a given lifecycle, I would check out this table.
hsi.wftransactionlog
After a DR cutover one indication that ExchangeIt is not working correctly is there would be a buildup of this kind of filetype at this network location.
.gto files in \\DSMONBSFSV02\d$\Capture\data\aepinv.fof
With this table I can see how many batches by DIP and EDI processes have brought in since the DR cutover.
hsi.parsedqueue
This Hyland Software program installed on our application servers is what ties our web applications to ODBC datasources and where we would enable mailslots when using the Diagnostics Console
Web Applications Management Console (WAMCON)
These 3 new Epic app servers were set up in July 2021 to allow Epic’s Care Every to share our medical records with other hospitals, they have OnBase EP3 components.
DSMONBSAPV16, HIAONBSAPV31, HIAONBSAPV32