Day 1
First Notice of Loss
"CVQ"
coverage verification question
VTL's
Vehicle traffic laws.
This tool allows Progressive to offer recommended shops while preserving customer choice.
Guided referral tool
There was room for Jack to fit on the door.
Titanic
The two ways acknowledgement letters can be sent.
EFF and email.
This day 1 template ensures policy coverages and changes are reviewed.
Initial Coverage Summary
The first step in your recorded interview expectation guide.
Setting expectations.
Claimants are entitle to ________ size rentals.
comparable
The 4-corner states.
1. Utah
2. Colorado
3. Arizona
4. New Mexico
This application houses your claims essentials, including day 1 checklist.
OneNote
Per NJ policy, insured's have ____ and ___ days to notify Progressive of additional and replacement autos, respectively.
30 and 3 days.
The 3 steps to complete for 'pre-call' activities.
2. Listen to FNOL
3. Google Maps.
Per NJ Fair Claims Settlement Practices, Collision and Property Damage claims should be resolved in ___ and ___ days, respectively.
30 and 45
This 1990's sports movie was the influence of this sports franchise.
The Mighty Ducks
To-do Notes should be ______ and detailed.
proactive
The party that is 60% or greater at fault may be requested to pay 100% of damages to a negligent free party.
Joint and Several
Local _______ should be documented in your scene investigations.
businesses
It’s important express _____ when a customer says they’re injured. This ____ template should be used when documenting customer injuries before triaging to PIP.
2. Initial Injury Questions.
New Jersey has the most of these establishments in the country.
Diners.
Contact be exhausted with property owners, drivers, guest passengers and _____ on day 1.
witnesses
***Double Jeopardy***
The steps to resolve a -00 10-day policy inception CVQ.
1. Review policy pro
2. Independently confirm the DOL
3. Rule out overlapping coverages
4. Verify down payment. 3way call.
"FOBP"
File Owner Best Practices
Name the exposures that should opened:
IV turned left and collided w/ CV. CV was pushed into a pole. NOD, IGP and COD went to the ER.
Collision
PD (2)
PIP (2)
BI (2)
The year Progressive was founded
1937