Keywords Studios
Keywords Studios was established in what year?
1998
What is the coverage for the 25th payout?
25th of the previous month to the 9th of the current month
Where do we send the information or details that are added to do conversation thread but are only visible to the support team and clients?
Internal Notes
What are the Four Fundamentals of a Support?
Concise, Knowledgeable, Personable, and Provide Resources
This regulation allows an individual to have control of their own data/information.
General Data Protection Regulation (GDPR)
7
This type of Leave will give you 14 calendar days which will be paid in full but it's Non-cumulative and even non-convertible to cash.
Vacation Leave
The first thing that you need to do prior to responding to a ticket.
Click on "Take It"
The ability to see situations from another person’s perspective to understand and potentially share the customer’s feelings.
Empathy
Provide at least 5 examples of personal data
Name, Date of Birth, Address, Phone Number, Email Address, Credit Card Number, IP Address
Provide all core values under Rule 9
Communication, Project Focus, Client Centricity, Empowerment, Passion for Games, Client Intimacy, Positivity, Flexibility and Learning and Growing
All rank and file employees regardless of their designation or employment status who have worked at least one month during the calendar year are entitled to what?
13th Month Pay
Zendesk and Helpshift
A statement that promises that you will provide assistance to the player. It may also be a description of how you’re planning to help the player
Assurance Statement
It protects children's privacy and personal information.
Children's Online Privacy Protection Act (COPPA)
This Service Line is responsible for porting of games, tool development, and software engineering
Game Development
What is the minimum amount of time required to be considered as overtime?
30 Minutes
An option to insert any available prefabs or templates that are integrated into the tool.
Apply Macro/Macros
What are the different tones of a player?
Happy, Upset and Neutral
COPPA applies to children under what age?
Children under 13 years old
This Service Line provides 365/24/7, multilingual support for gamers when games are in live operation.
Player Support
What compensation adjustment and benefits will be given to you after regularization?
1. 2,000.00 Communication Allowance
2. Earning Leaves
3. HMO activation
Shows only all of the player’s emails and all public-facing responses sent to the player.
Public Reply/Public
What are the 2 Player' writing styles?
Formal and Casual
Player rights under GDPR: "Individuals can ask companies to delete their data."
Right to be Forgotten