Onboarding 101
OCC's/Sterling
Responsible Party
Scenarios
Grab Bag
100

Check-in, I-9 document collection, badge picture/distribution and welcome letter compose this event

What is NEW (live onboarding appointment)

100

SLA (Service Level Agreement) to reach out to candidates that accept their offer letter in Workday

That is 24-48 hours

100

Contacts hiring manager to inform of a push back of a new hire

Who is the Recruiter/Talent Acquisiton

100

While conducting and OCC call, an employee asks you how to schedule their employee health appointment.  What is your response?

They can access the link sent to them to answer the health survey's which will allow them access to self-schedule; alternatively, provide the appropriate phone number for them to call to schedule their appointment if they get 'stuck' in ReadySet.

100

The group of people that you should collaborate with and also ask for assistance if you are 'stuck' on something or need an extra hand

What is Pod/Pod(s)

200

Your 'best friend' when it comes to finding the answers you need in a quick and timely fashion (will be better in time!!)

What is the knowledge base (located in Teams)

200

This, the report name that you run first thing daily to ensure candidates are feeling the love, while learning of required next steps, in joining SSM Health

What is 'OCC Where's My Candidate'

200

Escalates an exception request after pushback lists go out

Who is Hospital/Ministry President

200

True or False:  If a regional VP calls you and tells you that their hospital president has approved an exception to start someone the following Monday without a required license the FIRST thing you do is 'Request Worker Start Date Correction' in Workday

What is False....VERY FALSE.  This needs to be escalated to Carmen, an email approval from Todd Shuman or Janet Smith-Hill is required and the approval email would be attached in Workday once all is confirmed.  You don't have to tell the person this, just respond that you will work with your manager on this issue....

200

This is the first person that I should reach out to with escalations or questions in my everyday work

What is the Onboarding Analyst

300

Entry when someone required to have a BLS does not have one

What is FUTURE BLS (dated with a 90-day expiration)

300

The number of filters that you 'need' to run on the OCC report

There's are 4:  Pre-Hire Compliance Date, Job Profile, Ministry, Hire Reason

300

Responsible for notifying an employee that is granted an exception after cut-off on Wednesday, information about NEW virtual and that they are cleared to begin work

Onboarding Specialist

300

Hiring manager calls you to ask why someone is being pushed back. What do you do first?  What do you do second?

First, explain the reason for the pushback; Second, Offer to show them how to utilize the 'Where's my Candidate' report for future inquiries.

300

These tools/resources are provided to ensure that no gaps or problems exist and should be looked at regularly to assist with my workload

What are audit reports

400

This is the easiest way to tell if someone is a contingent start

What is look at the pre-hire record

400

This action should be taken when I have researched a 'consider' status on a background check and have obtained the additional documentation to support the item(s) in question

What is go into the Sterling record and mark the background check 'Passed'

400

Asks about job requirements and whether or not they are qualified for the requisition they have applied to

Recruiter

400

List the four 'clicks' utilized to reset a pre-hire's password in Workday.

  • Go to Employee's profile
  • Click Actions
  • Click Security Profile
  • Manage Workday Account Credentials
400

This is the name of the Primary Recruiter you eliminate when creating a roster; next, state the reason why you remove this recruiter

Who is Tammy Tinker; Tammy 'recruits' contingent workers and they do not attend NEW.

500

Most common List B & C documents used for I-9's

What is a SS Card and Driver's License

500

This, the most critical step in an OCC, is the last thing to do before moving on to other duties

What is update the prehire record with the pertinent information.

500

Completes a job profile change AFTER an offer has been accepted to ensure the candidate is in a role they are qualified to perform

Who is HRIS (via a spreadsheet completed by Recruiting each Tuesday)

500

Recruiter calls you to no-show (rescind) an offer on employee's day 3 because they have not shown up to work...what do you do prior to 'no-showing' the person?

What is verify if they attended NEW to determine if they can be no-showed.  If they attended Virtual NEW and/or the onboarding appointment in person an AskHR ticket goes in to HRIS to terminate the person the next day.

500

This team is the greatest team in HR Operations, they collaborate, support one another and flex to meet the needs of the function and provide a great experience 100% of the time for SSM Health

What is the Onboarding/Compliance Team (500 points for all!!)

Click to zoom