Onboarding 101
Check-in, I-9 document collection, badge picture/distribution and welcome letter compose this event
What is NEW (live onboarding appointment)
SLA (Service Level Agreement) to reach out to candidates that accept their offer letter in Workday
That is 24-48 hours
Contacts hiring manager to inform of a push back of a new hire
Who is the Recruiter/Talent Acquisiton
While conducting and OCC call, an employee asks you how to schedule their employee health appointment. What is your response?
They can access the link sent to them to answer the health survey's which will allow them access to self-schedule; alternatively, provide the appropriate phone number for them to call to schedule their appointment if they get 'stuck' in ReadySet.
The group of people that you should collaborate with and also ask for assistance if you are 'stuck' on something or need an extra hand
What is Pod/Pod(s)
Your 'best friend' when it comes to finding the answers you need in a quick and timely fashion (will be better in time!!)
What is the knowledge base (located in Teams)
This, the report name that you run first thing daily to ensure candidates are feeling the love, while learning of required next steps, in joining SSM Health
What is 'OCC Where's My Candidate'
Escalates an exception request after pushback lists go out
Who is Hospital/Ministry President
True or False: If a regional VP calls you and tells you that their hospital president has approved an exception to start someone the following Monday without a required license the FIRST thing you do is 'Request Worker Start Date Correction' in Workday
What is False....VERY FALSE. This needs to be escalated to Carmen, an email approval from Todd Shuman or Janet Smith-Hill is required and the approval email would be attached in Workday once all is confirmed. You don't have to tell the person this, just respond that you will work with your manager on this issue....
This is the first person that I should reach out to with escalations or questions in my everyday work
What is the Onboarding Analyst
Entry when someone required to have a BLS does not have one
What is FUTURE BLS (dated with a 90-day expiration)
The number of filters that you 'need' to run on the OCC report
There's are 4: Pre-Hire Compliance Date, Job Profile, Ministry, Hire Reason
Responsible for notifying an employee that is granted an exception after cut-off on Wednesday, information about NEW virtual and that they are cleared to begin work
Onboarding Specialist
Hiring manager calls you to ask why someone is being pushed back. What do you do first? What do you do second?
First, explain the reason for the pushback; Second, Offer to show them how to utilize the 'Where's my Candidate' report for future inquiries.
These tools/resources are provided to ensure that no gaps or problems exist and should be looked at regularly to assist with my workload
What are audit reports
This is the easiest way to tell if someone is a contingent start
What is look at the pre-hire record
This action should be taken when I have researched a 'consider' status on a background check and have obtained the additional documentation to support the item(s) in question
What is go into the Sterling record and mark the background check 'Passed'
Asks about job requirements and whether or not they are qualified for the requisition they have applied to
Recruiter
List the four 'clicks' utilized to reset a pre-hire's password in Workday.
This is the name of the Primary Recruiter you eliminate when creating a roster; next, state the reason why you remove this recruiter
Who is Tammy Tinker; Tammy 'recruits' contingent workers and they do not attend NEW.
Most common List B & C documents used for I-9's
What is a SS Card and Driver's License
This, the most critical step in an OCC, is the last thing to do before moving on to other duties
What is update the prehire record with the pertinent information.
Completes a job profile change AFTER an offer has been accepted to ensure the candidate is in a role they are qualified to perform
Who is HRIS (via a spreadsheet completed by Recruiting each Tuesday)
Recruiter calls you to no-show (rescind) an offer on employee's day 3 because they have not shown up to work...what do you do prior to 'no-showing' the person?
What is verify if they attended NEW to determine if they can be no-showed. If they attended Virtual NEW and/or the onboarding appointment in person an AskHR ticket goes in to HRIS to terminate the person the next day.
This team is the greatest team in HR Operations, they collaborate, support one another and flex to meet the needs of the function and provide a great experience 100% of the time for SSM Health
What is the Onboarding/Compliance Team (500 points for all!!)