Objections
Product Knowledge
Salesforce
Onboarding Flow
Pop Culture
100

"That is a lot up front out of my pocket" 

We actually don't charge you anything up front. It is a pay as you file program where we bill every 2 weeks once you start filing taxes. 

100

What are our 3 benefits? 

$1 million tax protection 

ID Theft Restoration 

$2500 Guarantee 

100
Where do you find how many calls you have made throughout the day? 

Your Dashboard 

100

Is the preference for Onboardings to be phone call or Zoom? 

Zoom 

100

Who did Taylor Swift get engaged to? 

Travis Kelce 

200

"I want to pick and choose" 

Our per return option is a pick and choose program for $59.95 per return. On the firm-level program you can't pick and choose, but you do get the reduced price of $10 for every return. Most people include the $10 into their general tax preparation fees and you may up charge even more if you would like.

200

How much do we charge for Schedule- C? 

$10; they are included with the 1040. 

200

How do you set a task? 

The green check list button towards the right of the page. 

200

What section of our website do we walk them through? 

Tax Pro Portal 

200

Who sings "Juno?"

Sabrina Carpenter 

300

"I don't get any notices" 

We completely understand, that is why we added the ID Theft and $2500 benefits so that your clients have other layers of protection as well.

300

How long do we protect state and federal returns?

3 years federal, 4 years state 

300

When you are talking to an opportunity where are you supposed to log the call ?

TY 25 opportunity 

300

Where must you enter the date once you complete the Onboarding? 

"Onboarded" field 

300

What is the name of the beach in SpongeBob? 

Goo Lagoon 

400

"I don't want to work with a 3rd Party, I care about my clients and our relationship" 

I completely understand that your clients are most important. We can work on the back end and never communicate with your clients if that works best for you. 

400

Who doesn't get the $2500 guarantee? 

Intuit- ProConnect, Lacerte, ProSeries 

400

After completing a sale/upsale, what 3 fields need to be filled out on the opportunity?

Notes, Lead Source, Closed Source

400

What software do we want to emphasize that they are saving their original returns? 

Drake 

400

What 1994 movie starred Morgan Freeman and Tim Robbins? 

The Shawshank Redemption 

500

"Business returns are too expensive" 


  • How much are they charging for business returns? If less than $350, let them know that’s on the very low end, and adding these services to the returns could be the exact push you need to raise your price?
  • I always highly recommend this protection because it is your clients livelihood. 

500

DOUBLE JEOPARDY

Select how much you would like to wager 

How much would it be for someone going back to cover all of TY 24 if they have already done 176 1040, 7 1041, 8 990, 3 1065, 4 1120 and 10 1120-S? 

$3035 

500

DOUBLE JEOPARDY 

Select the amount you would like to wager. 

What are the steps to set up a calendar invite with an ERO within Salesforce? 

On the correct opportunity select the purple event button, label the event, select the correct date/time in EST, add the contact under "people" and if applicable make sure the Zoom link is included. 

500

Open-ended Question: 

What is important to reiterate for each benefit? 

$1 million: EAs and CPAs number one priority is handling the correspondence from the IRS or State for you and your client. We work with tax professionals, most of them refer to us as their  “remote audit defense department.


ID: This includes everyone on the return so the spouse and dependents will also have access to this benefit. We also offer up to 6 months of ID monitoring

$2500- Protects the ERO for any legitimate error made during the filing of a tax return and covers taxes, fees, penalties and interest. 

500
Who is the first Disney Princess with a tattoo? 

Pocahontas