Network Address Translation- a technology that connects the home network to the internet
100
Name at least 4 connection types
Coaxial cable, HDMI Cable, RCA/Component, DVI Connections, Bluetooth, Digital Optical
100
What is additional process is required in order to port a telephone number?
TPV Third Party Verification
100
Define billing cycle
Period of time included on one billing statement. Typically 30 days long. Based off of initial install date.
200
Name 2 places you can find a tech's ETA
CSG in order history
Einstein in toolkits
200
What is a cookie?
Small files that are stored on a users computer. They are designed to hold a small amount of data for certain clients or websites.
200
What tool is used to troubleshoot X1 Devices?
XRAY
200
What line carries calls between central offices (transmits data over phone)
Subscriber line
200
Why are rate codes important?
Because they determine what shows up on customers bill, the services and equipment in their home, technicians work order etc.
300
How many gigabytes of storage does an X1 DVR have?
500 gb
300
What is a pop up blocker?
An extension that allows someone to block spam/ads
300
Customer calls in and isn't able to resume her recorded show after pausing it. She tried fast forwarding and rewinding, nothing. Which ITG will you launch?
Remote control Issues
300
Define LEC
Local Exchange Carrier
300
What is the "adjustment by range" used in CSG for?
Giving credits to customers for a specific time frame
400
What are the 3 move types?
1) Relocating in the same division
2) Outside division but within Comcast area
3) Outside Comcast Area
400
What is Bridge Mode?
Allows the use of a separate router alongside a Comcast wireless gateway.
400
What does the X1 Cloud DVR SIK Kit include?
DVR
Power Cord
2 Coax cables
HDMI Cable
Remote Control
400
A Copper wire that connects home and business computers to phone is a ...
Twisted pair
400
What type of equipment is this SIK rate code for X1 hdhdmisik used for?
Any X1 additional outlet except for an X1 DVR (X1 HD AO or X1 SD AO)
500
Name all 4 hit types
Account Refresh- Reboots the X1 devices on account
UDB Refresh- Refreshes communication between devices and unified database
CableCARD Pairing- connects the CableCARD inside the box to the box
STB Refresh- Powercycles that device
500
What is a dual band router?
A router that broadcasts a wifi signal over two frequencies, 2.4 Ghz and 5.0 Ghz
500
What is the abbreviation/acronym for Cross Run Time Environment?
XRE
500
What are the minimum voice requirements?
Telephone handset, Inside wiring for phone jacks and electrical outlets
500
Julie added HBO in the middle of the month in march. for 19.99 and now on her April statement she sees two separate charges for HBO - one at 19.99 and the other at 9.95 . What happened on her statement?
She is seeing a prorated charge for the hbo because she added it after her March statement printed.