Onboarding
Sends the background consent forms to new hire after extending job offer.
Who is the Manager who conducted the interview or the ETC?
Our Mission Statement.
What is Pleasing People?
The 4 Guiding Principles.
What are Hospitality First, Urgency with a purpose, Appearance, and Team Player?
The generic password to login to the CBU/Schoox.
What is 00+Last four of SSN?
The new name of the Training Packets we use.
What is Trainer Toolkits/Workbooks?
Conducts interview and extends job offer.
Who is the Managers?
Conducts orientation using the leaders guide and reads material off the page to new hires.
Who is the ETC?
Finish the sentence...
Absolutes are the minimum...
What is.. Requirement of every position.
The steps you take to access the PAR Automation Report.
What is Login to CBU - Library - PAR Automation Report?
This score must be entered into Secured Apps for Rising Stars to promote.
What is a placeholder score of 80?
The length of time we retain interview guides for candidates we did not hire.
How long is 2 years?
The name of the 3 videos that Rising Stars watch during Orientation.
What are the Through these Doors, Hospitality, and CB Connect (EAP) videos?
The tool given to the RS after they've been entered into system and contains the NH Booklet and is brought back for Orientation.
What is the Welcome Folder?
TRUE or FALSE!
You can change someone's name on their apron?
What is TRUE!?
You can do so by going to manage - manage members - find team member - EDIT USER - Apron Name?
After compliance coursework is done, on the job training is done, the Rising Star will need to complete this to promote.
What is the Skill Assesment?
New candidate is entered into EMI.
What is 24 hours before Orientation?
Where the ETC awaits the arrival of the Rising Stars for Orientation.
Where is The front porch or front door?
The length of time the Rising Star has to enroll in benefits.
On the PAR Automation Report the Time Eligible list projects this many days ahead.
TRUE or FALSE!
We retain completed trainer toolkits/workbooks.
What is FALSE?!
We no longer are required to retain these, however we should hang on to them until we complete their Rising Star one on one.
The length of time we retain termed employee files.
The definition of Mindset from the Cycle of Service.
What is.. Take care of people who take care of guests, Create a plan to win for every shift, every day, work as a team to create a seamless guest experience, and fix +1?
What is to view your schedules, pick up shifts, swap shifts, request time off, and update personal info?
The steps you take to assign training for cross training.
What is.. login to CBU - manage - assign training - find Rising Star to Par 1 course - find employee name and add - select finish at the bottom
** Note that now that we no longer do skill specific coursework until Par 1 to 2. Cross trained employees will still need to be assigned Rising Star coursework to cross train, and will be required to complete Assessment after completing training to promote.
The PAR level the rising star takes their first Exam in.
What is PAR 1 to 2?
The 3 sections for the filing cabinet where the hourly store employees files are kept.
What is New hires, Minors, and Hourly Employees?
The definition of Service & Hospitality as defined in the Orientation Leaders Guide.
What is... Service is what we do FOR the guest, the mechanical aspect of the job? Hospitality is what we do WITH the guest, a feeling, emotional connection you make while delivering service?
The difference between a course and a curricula.
What is, a curricula is made up of multiple courses?
The 3 Rising Star PAR requirements.
What are.. 30 days in position, curriculum completion, and Assessment completion?
**Note: Eval score is required for PAR 1 to 2 Promotion, it is recommended the ETC/MGR enter the placeholder score when Assessment is completed.
TRUE OR FALSE!
You can share logins like EMI/i9.
What is FALSE!?
You should never share your EMI or i9 Logins ever!
Our Brand promise.
What is.. Cracker Barrel provides a friendly home away from home in our old country store and restaurant. Our guests are cared for like family while relaxing and enjoying real home-style food and shopping that's surprisingly unique, genuinely fun, and reminiscent of Americas country heritage... all at a fair price?
The 4 qualifying events for Cracker Barrel Cares.
What is.. The death of an employee, their spouse, child, parent or immediate family member. A critical health condition that prevents an employee from working for an extended period of time. A natural disaster such as a house fire, hurricane, or tornado. As well as an intimate partner family violence.
The compliance courses that load to every Rising Stars Curricula. (excludes courses generated for Servers)
What is their Rising Star to PAR 1, Required Documents, Crunch time Labor TeamworX for Employees?
+ Food Handler course for required position!
The 3 main methods for training the skills for positions with the new Toolkits.
What are Activities, Work with me, and Review?