Category 1
What Tool I am?
_____ access management system enables Auctane to control and protect user access across the different web applications used throughout the organization.
OKTA
What Tool I am?
_____ is our organization-wide communication platform.
Slack
What Tool I am?
_____ is Auctane's employee service request portal. You can use this portal to submit tickets to teams across the organization for various needs.
Auctane Service Desk
What Tool I am?
_____ is a cross-platform screen capture and screen recording application that supports online storage and sharing.
Zight
What Tool I am?
_____ is our team workspace where Auctane employees can collaborate and store knowledge for everyone to access.
Confluence
Which part of Confluence allows you to access the organization’s spaces, page templates, and your personal space?
Dashboard
How can you communicate with your team and other teams across the organization in Slack?
You can communicate with your team and other teams across the organization by using Slack channels.
Give one example when you need to submit an IT Helpdesk ticket?
Any of the three:
If you need to add a new work app or gain access to specific tools.
If you need to report information in our Help Center that needs to be updated or corrected.
If you need visibility to certain work queues.
Give one thing I can do using Zight?
Screen capture
Screen recording
Are you allowed to share links or images of Confluence content with merchants or anyone outside the organization? Why?
NO. The reason you cannot and should not share links or images of Confluence content with merchants or anyone external is because Confluence is an internal knowledge and collaboration platform
How do you access Confluence from your Okta dashboard?
To access Confluence, return to your Okta dashboard and click on the tile displaying the Confluence brand depicted below.
When you click on the Confluence tile, your browser will redirect you to the Confluence dashboard.
What steps should you follow to set a status in Slack?
1. Click on your profile image icon in the upper right‑hand corner.
2. Select “Update your status.”
3. Choose a preloaded status or create your own custom status.
How to access Auctane Service Desk?
To access the Auctane Service Desk from your Confluence dashboard, click on the bento menu in the upper left-hand corner. When the drop-down menu appears, select Auctane Service Desk at the bottom.
How can you set up keyboard shortcuts in Zight to take screenshots, recordings, or GIFs?
1. Click the Zight icon in the upper right‑hand corner of your desktop.
2. In the menu that appears, click the gear icon in the upper right‑hand corner.
3. Select Preferences and configure your desired shortcuts for screenshots, screen recordings, GIFs, or annotated captures.
What exact sequence of steps must an employee follow to access the Confluence dashboard through Okta, and
what happens immediately after clicking the Confluence tile?
First, the employee must return to their Okta dashboard.
From there, they need to locate and click on the tile displaying the Confluence brand.
Once the Confluence tile is clicked, the browser automatically redirects the user to the Confluence dashboard, granting access to the platform.