OUC
Finish the following phrase:
Safety ________
What is Safety First!
Name 1 helpful SMART resource
What is The SMART User Guide, Job Aids, E1 Video Tutorials, SMART eLearning, SMARTunit@ouc.com, etc.
Name one task the Lodging Unit completes during events.
True or False?
Events can be activated for many reasons, not just hurricanes.
What is true
Define "People" in SMART
What are individuals working in support of an event. This includes employees, retirees, contractors and mutual aid personnel.
True or False?
OUC helped build the Linton E. Allen Memorial Fountain in the center of Lake Eola Park.
What is true!
True or False?
You should try to complete as many of your SMART tasks as possible without considering the order/ flow of an event.
What is false!
You should always follow the event sequence to limit errors in SMART
True or False?
On Mutual Aid's first day, they are channeled from Onboarding to Lodging.
What is true!
What role do you jump into when an event is activated?
*Hint* the terminology was updated this year
What is a Response Role
Define "Mutual Aid"
What are Outside resources contracted to help OUC manage events
What Orlando theme park does OUC service?
What is Universal
Why should you verify inputted information in SMART?
What is accuracy
Why is the Lodging Unit like OUC's event front desk?
What is checking in mutual aid to hotel rooms, verifying information, revising hotel assignments, providing access to laundry, etc.
Who officially activates Events?
What is the ICC
Define "Crew"
What are Groups of people working together doing similar activities with common leaders.
Name OUC's 3 core pillars that guide its work and reflect its values.
What is customer, employee, community
What should you do if you see a mistake or incomplete information in SMART?
What is revise the information
Scenario:
During an event, a mutual aid member tells the Lodging Unit that their room's shower is broken. What should the Lodging Unit do?
What is reassign the mutual aid member to a new hotel room and mark the previous room as unavailable.
State all 3 event phases in order.
1. Pre-Event Readiness
2. Event Management
3. Post-Event Reconciliation
Define "Unit"
What are smaller specialized teams that live inside of Crews. Units have common leadership, activities, assignments, and more.