In Office
Abbrevations
General Questions
Five9
YES/NO
100

How Much is it for a K-cup in the break room

25 cents

100

WFM

Work forces Management 

100

Do I need a VPN to go in and out of Five9

No

100

How Do you check your past calls on Web Version

Recent Activity

100

Can I Put A Customer on hold to use the bathroom

No

200

Why cant you have pen and paper from some clients 

Because They dont want people to write person info

200

OT

Overtime

200

Is there More than 5 Mci Companys

Yes

200

Am you aloud to go on Completing Ticket To use the bathroom

YES

200

If I need Help On five9 I, click the help button that looks like a raft

No

300

Name 5 Clients for  Onbrand24 

300

OB

Onbrand 

300

Does Onbrand24 have over or under 3500 Employees

Over

300

Walk Me through how to Transfer a Call

300

Can you use the bathroom when your call ended but didnt dispo yet

No

400

How many Breaks do you get for a 5 and a half  hour shift

1

400

SWIF

400

How Much Do you Get Per Referral to the Company  

300$

400

Can an associate check who a customer last spoke with

Yes

400

Can you be on more than 4 clients at once

Yes

500

Is there more than 60% of people still working in office

NO

500

FLVH

500

Tom clocks in at 9:15

Sam clocks in at 9:30

Bill Clocks in at 9:45

Tom Quickly uses the restroom at 9:35 and 

If Sam Goes from his break at 12. who is next In Line to get a call

Sam

500

Can Managers send messages to other associates on Five9 and start chats.

YES

500

You Can Be located anywhere to Work for Onbrand24

No