Well thats annoying...
The oven doesn't work at Plumtree Apt B, what do I do for dinner?
What is, ask clarifying questions. Make sure it is not a safety issue, if there is a safety issue CALL LOGAN! Otherwise, use an oven or stove in another unit, follow the menu we will send our guy when he is available.
Hey GBI is refusing to take her medication, what do I do?
What is, be the guidance counselor, remind them of the MAT training, prompt them to follow policy and reassure them of the process of accepting a refusal of medication.
Hey guys I woke up and Im not feeling good can anyone take my 10-2?
What is, Reach out immediately remind of policy (contacting on-call by face, and providing a work release note) and start making a plan. DO NOT REMOVE SHIFTS OR AGREE TO TIME OFF until coverage is found.
PBJ sends a screenshot of her work schedule through to the oncall phone, what do we do?
What is, check the schedule to make sure those employment shifts are covered, adjust the schedule accordingly. Reach out to get shifts covered if necessary. Always call people or send a message informing them of a schedule change or adjustment.
My sisters daughters boyfriend fell off the second story of the house and broke both his elbows, he is in a body cast and they are doing a brain transfusion, I have to go be with them, but I work today at 3pm.
What is, remind them of the policy, do not remove the shifts, and kindly explain that this is not something that on-call is going to be urgently addressing, give them options, suggest humans with hours. DO NOT REMOVE THE SHIFT UNTIL APPROPRIATE COVERAGE IS FOUND
The car I was assigned is not here at the office.
What is, have you tried reaching out on band or choosing another car that does not conflict with anyone elses transportation needs.
I don't know how to get HBP Hoyer Lift sling, how do I get him out of bed I was never shown?
What is, confirm training!! We do not send humans to lift other humans without specific training. When did they shadow and who, do they need assistance or reassurance?
Is anyone available to pick up MVP from home?
What is, let this cook. They have reached out on band and this is what Band is for.
Dr. Flubenhuser contacts you about Bluford Butthuesens appt Friday at 9pm. What is your repsonisiblity?
What is, notify House Manager and/or participant. Post on specific Band, send HM a text to confirm the appt.
HEY, my dog is in heat and I dont feel comfortable leaving her here alone today, I work the 2-12 at sierra house this afternoon.
What is, POLICY, POLICY, POLICY, but always with kindness and compassion. This does not fall within policy, they are welcome to try and cover the shift themselves with their peers, but explain this is not an emergency and oncall is not going to prioritize this issue, respectfully. DO NOT REMOVE THE SHIFT
I cant find Pantoprazole for WTF, what do I do?
What is, ask if they have looked in the refill area>Yes>check the Medication Inventory in Drive>No>Contact CarolAnn.
Put a TNOTE on the MAR to prevent future calls.
XYZ Gtube seems clogged, what do I do?
What is, confirm Training!! Make sure they are checking the tubing, bags, inputs and outputs are unblocked. Check the lines, check the stopcocks, check the joey unit. Have them flush the line. Still clogged, respond and try it all again.
RBI sink is flooding somebody HELP!!!
What is, an inappropriate way to reach out, but it happens. Guide them to the water shut off and then CALL LOGAN AND MAKE SURE HE SAW THE POST! This applies to all sinks, tubs, showers, and toilets that the plunger isn't plungy enough for. SHUT OFF THE WATER and make the call. We should be monitoring Band throughout our week.
Hi RGB and UPC are not getting along today and UPC is at the door trying to push her way inside and RGB keeps telling her she isnt welcome in this apartment, what do I do?
What is, reassure the staff. Encourage them to walk outside and speak with UPC out of the apt. Remind them that they can give a few moments to UPC while respecting RGB request for privacy. What if it escalates? AND Discuss....
HEY, Im stranded in Bufford, I thought I could drive to Denver and back to visit my Aunt Gertrude but I don't think Im going to make it in time for my shift in an hour.
What is, SWAPPING! Their poor planning shouldnt effect the rest of the team if possible. The first plan is to see if their doppleganger would swap them a day (if possible), the next to have them offer a swap to the MASSES. We should try to encourage them to PAY to PLAY. DO NOT REMOVE THE SHIFT
My CareBridge isn't letting me choose my participant.
What is, have you tried logging out and back in again? Walk them through the steps, make sure the name is correct, encourage them to ask a coworker for help if there is a visual element.
UFC doesn't have any Oxygen tanks at the house, what do I do?
What is, check the van, reach-out to dayhab staff, we keep O2 at the office also! Reach out to mobile staff, can they run to lincare? Utilize your resources. You are not the solution.
The heat at Blair isn't heating, the temp is 59 degrees.
What is, ask clarifying questions. What is the temp on the thermostat now? Are the windows and doors all closed, AC off? Is there a thermostat key available at the house? Once you have your clarifying questions answered, reach out to your admin we have Google Home for most sites, lets see if we can fix this remotely.
Jack, Joe, and Jemma all brought in Dr Notes for tomorrow, there are a few shifts to be reassigned, you are already working during at those times, you have been looking at the schedule and have found homes for some but not all of the shifts, what can you do?
What is, Call your Admin!! Here it is this is the time!! When the path is unclear, Band posts have been made, and we have presented 2-3-4... solutions that have not been or have been semi successful, loop in your admin, lets get this figured out together!! YOU ARE NOT ALONE!!
Hey, so my husband just felt like he was having indigestion and i guess its actually a heart attack and they are life flighting him now, and I'm so sorry I didn't call sooner but my shift is in an hour and I don't think I can make it.
What is, REMOVE THE SHIFT, Ask for a Dr. Note for the return to work POLICY but we can and will take it from here. Get the details, how long are they approx needing, check the schedule and plan for at least a few days, make some calls, and be empowered to make big moves!! CONTACT YOUR ADMIN
The guardian of an Indipendant (T2031) participant calls and demands you come over to document the issues she has found in her sons apartment.
What is, decline respectfully, you are not available at this moment. Contact your Admin and let them know the guardians concerns and we will make a plan together.
WCW woke up vomiting and cant keep their medications down, what do I do?
What is, SAM, employ the SAM technic and ask the questions, what did they eat, what were they doing, do we need a clinic visit? Use your resources, reach out to house manager and relay info needed for a poss clinic visit.
Hello I am looking for some help today from 2:30-5 I have a mandatory Proctored Exam a the college that I just got told about an hour ago.
What is, Reach out immediately and set OUR expectation. Your poor planning is not our emergency, respectfully, with kindness. Encourage them to reach out to individual people, offer swaps, give them some suggestions of people with availability, or suggest swaps you see that may be helpful. DO NOT REMOVE SHIFTS UNTIL COVERAGE IS FOUND
"Human sacrifice, dogs and cats living together..."
What is, MASS HYSTERIA?
Good evening, sorry to call so late but its like 12:45am and my relief has not shown up yet, I did try calling them but I didnt get an answer, what do I do?
What is, try our hardest to get them off that shift!! Call the person who is late, text them and let them know that they are late, that you expect a response at the earliest opportunity. Can you respond? It is never the intention for on-call to the the place holder, but it may be necessary sometimes for a short while.