upgrades
websites
assignations
timeframes
100

in which county of WA do we offer platinum?

Wahkiakum

100

To who do we assign the rejection letters?

Tamara Richey

100

timeframe to prepare and ship out divorce paperwork (regular)

3- 5 business days

200

In which state can we not offer platinum if the spouse is in jail?

Viriginia

200
Where can the customer check if he is living long enough in his state to file for divorce?

residency requirements

200

To who do we assign accounts to be deleted?

Irene Portyanko

200

how much is the maximum AHT you are allowed to have?

9 minutes

300
if plat1 is shipped how do we calculate the refund?

platinum - 74.75USD

300

where can we find the refund policies on divorce.com?

300

To who do we assign errors with the website?

Elena T.

300

How much time does the customer have max to ask for a refund of the platinum service?

1 year

400

can we offer platinum service if the spouse is living in the Virgen Islands?

YES

400

What is the price for divorce on completecase.com

$299


400

To who do we assign issue with the parenting class product?

Emmalisa ( parenting class)

400

Which time frame we provide to the customer to receive a call back from the supervisor?

2 - 3  business days

500

Give another word for divorce in California

Dissolution

500

for which website do we offer a prenup agreement?

500

To who do we assign refund for prenup agreements?

Your Teamleader
500

For how many days is the subscription of the parenting class valid?

30 days (We can ask for 30 days more as a courtesy)