Sliding Fee
Once
A patient has BCBS and Medicaid. Which is primary?
Where can you see tasks that are assigned to you in Athena?
Bottom R corner of Athena.
New patient calls to schedule an appointment for a sore throat, how long does the provider need?
30 Minutes
How often does each site count their till?
x2 a day
If a patient is paid once a month, how many paystubs are they required to submit?
2
A patient has BCBS of IDAHO. What policy do you put their insurance under?
BCBS WY
How long after a patient gets a Medicare Annual Wellness can they get another one free?
Where do you go to schedule patients appointments?
Bottom of the quick view
What is considered a non-patient payment?
Wellness Labs
How much would a patient pay if their Co-pay is $50, and they are on slide B?
$20
What do you do when an insurance comes up "ineligible"
Deactivate it. Notify patient
What website can you go to verify First Choice Health and Pacific Source insurance?
One Health Port
A patient calls to cancel their Behavioral Health appointment. What does Intake Staff do?
x1 a week. Thursdays
A patient wants to apply for the slide and discloses that they have a roommate who does not contribute to bills. Are they part of the household?
No
A patient comes in stating they are being seen for a "work related injury" where do you document this information?
3 answers
Appointment notes, Case Policy, Third Liability Form
What color are alerts that need resolved in a patients quick view?
Any Color (Yellow, Red, Purple, etc..)
Where can you see the patients that need to be rescheduled?
"Appointments to Reschedule" on Athena home page.
Who sets up payment plans?
At this time, Patient Accounts
There are 3 people in a household, with an income of 39,000 a year. What slide would they fall under?
B
Patient is being seen in Wyoming but has MT Medicaid. What does intake do?
Not add the insurance, offer slide.
How many times do you attempt to contact a patient for scheduling when you receive a patient case from the care team to schedule?
Bonus for answering what you do after these attempts.
x2. Mail a letter send pt case back to care team and create a tickler.
Patient calls today for an appointment; no appointments are available today and all you have tomorrow are "same days" what do you do?
Notify clinic staff for triage.
Name 3 services that require payment upfront for non slide patients.
Wellness Labs, DOT Physical, Pre-Employment Physical, Sports Physical, Special Olympics Physical, any kind of physical that is not preventative.