Show:
Service
Installs
Call Taking
Sales
Why We Are Different
100
__________ to remove the pain is the third step of the show and tell triangle
What is "Desire"
100
After the water line is soldered we must ____________ each joint of excess _________.? (2 answers)
What is "Wipe and Flux"
100
The two greatest challenges a CCR faces on each incoming call are ____________ and _____________ of money and value.
What is "Trust and Understanding
100
IAQ is best explained by using the ___________ theory
What is "the bucket theory"
100
We perform National Criminal Backgroung Checks to insure the clients and our company's safety and peace of mind. We outwardly show this by ________________________________________?
What is "wearing visibly our identification badge"
200
One question that must be asked to prompt club membership sales is________________________?
What is "Are you paying full price, or the club price"
200
In our company floor protection is a must. 3 ways to do this are _________,_________, ___________.
What is "floor savers, red carpet treatment, white hard floor covering"
200
This characteristic is equally as important as raw skill and professionalism in all of our departments
What is "Amazing Attitude"
200
Our 100% satisfaction gurarantee said properly is to have the client say_______________________________!
What is "You'll do a great job!"
200
We backup everything we do by joining _____________.
What is "Uwin"
300
Getting to know the client is what step of the 7 Super Star Strategies?
What is "Relationship Building"
300
Fresh air intakes require a minimum of _________ feet from a gas meter.
What is "4 feet"
300
What seed must we plant on every call that we answer from the client?
What is "Club Membership"
300
4 Factors are involved with the buying decision, the 2 they can't change are technical and code requirements. The two they can change are ____________, ___________.
What is "environmental and people"
300
10 reasons we must all know why a Client Can't Lose with us. Name 4 of them.
What is "Always on time or you don't pay a dime, True 24 hour service, Fully insured and licensed, Background and drug checked, Energy design analysis, We pull all permits, professionally trained employees, Can't lose warranties and guarantees, property protection guarantee, Uwin
400
What do we provide at least "2" of, to the client when presenting?
What is "Options"
400
This tool is used to determine duct size.
What is "Air Duct Calculator"
400
What must we confirm after the payment verification step in our call. There are 4 items.
What is "Customer Name, Address, Phone #, Time of Arrival"
400
Client says "I need to think about it". What is the true meaning of this objection?
What is "trust"
400
Courteous treatment on the phone, How you and your truck look to the client, How you treat the client with care as you enter the home, creates an ___________ that we must have in our culture.
What is "Image"
500
Danger Level 3 is controlled by _______________.
What is "UVV Light"
500
When we first meet the client, we should be explaining how the day is going to go, and we call this ________ ___ _________.
What is "setting the agenda"
500
The strategy ______, _________, ___________ is a way to vaporize client objections on the phone.
What is "Feel, Felt, Found"
500
5 questions must be known to the customer before they will buy from you. One is "What are you recommending" 3 out of the other 4 are_____ ______ ______
What is "Why should I buy it, Why should I buy it from you, When should I buy it, How can I pay for it"
500
Companies fail due to poor ____________ and improper ____________.
What is "Planning and Pricing"