Cisco Webex Trouble Shooting
Where in the world?
One Inc Customer Verification/ Preventing AF
Go Live Updates, view JIRA ticket updates, and Tech Support Customer notifications
Sports Trivia
100

What sequence should log in for phones?

1st log into webex ap. Then log into your SF phone widget
100

Where in the world is the world's tallest building. 

Burj Khalifa Dubai, United Arab Emirates. 828 m (2,717 ft) 

100

Name a carrier that you must get the NPI to verify.

Medical Mutual of Ohio

100

Where can you typically view Go Live announcements and get new Claims Pay CP links?

By checking your email and looking for the Go Live Announcements. 

100

What is the oldest NFL team

The Arizona Cardinals in 1898

200

How many rings and seconds do you to answer a call before a Rona occurs?

3 rings and 18 seconds.

200

What country can you find a pink lake. 

Lake Hillier, Australia

200

Do you need the email and phone number to verify a single party vendor?

No

200

What is Limu's new go live date?

8/18/15

200

What gymnast has the most Olympic gold medals?

Larisa Latynina with 9 gold medals.

300

True or False: You should disable your SF microphone.

True

300

This famous cave in New Zealand is filled with glow worms. 

Waitomo Caves, New Zealand

300

What one piece of information can Carrier/Adjuster can provide to be verified for single or multi parties?

PM Payment ID

300

Where can you find info on One Inc customer technical issues, outages, and release dates?

Support Notification emails

300

Where was the sport of curling invented?

Scotland

400

If you hear extra rings and cannot answer a call what should you do?

Make sure your microphone is disabled in SF and CCC all time.

400

Which South American country has a desert oasis?

Huacachina, Peru

400

Name 4 things you can not divulge on a call.

  • Full Name of Payee

  • TIN

  • Email Address

  • Phone Number

  • Full Address

  • Full Bank Account and Routing Number

    • The last 4 digits of the account are OK to confirm with yes or no but should never be divulged.

  • Full Name of Bank or Financial Institution

  • Full Credit or Debit Card Number

    • The last 4 digits of the card number are OK to confirm with yes or no but should never be divulged.

  • Social Security Number

  • Information listed on EOB, VRD, ERA (example: patient name, date of service, etc.)

  • Provider Portal Admin/Username and email in Master 

400

When you submit a help desk email, or any other ticket submitted (ex. HR) what can you select in your email to via your JIRA ticket?

View Request

400

What are the 2 oldest sports in the world?

 Running and wrestling 15,300 years

500

If you have gone through all the trouble shooting steps in the trouble shooting guide and in Rob's handout but continue to have phone issues, what should you do next?

Put in a help desk ticket. 

500

Which country is home to the dragon blood tree?

 Socotra archipelago, part of Yemen

500

If a customer calls in and gives you a case number, do you need to fully verify again?

Yes, you need to fully verify on every call.

500

Where can you find updated carrier CP instances other than the Go Live emails?

The carrier list page in teams provides the updates CP instances for carriers.

500

Who has the most table tennis championships in the world?

Ma Long (China): Holds the record for the most World Championship medals, with 16 including 12 gold medals.