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Chest pain/pressure/heaviness
Shortness of breath
What is a Red Flag?
This person wants to know if we accept a certain insurance
What is Patient Enrollment team?
Template used to document all interactions
What is (.)cssdoc?
We no longer provide this as a courtesy for our patients.
What is transportation?
CSS will utilize this tool to "route" the calls correctly
What is Standard Work?
When a facility or doctor calls to speak to a provider
What is Peer to Peer?
This individual is tasked to if a patient and/or facility requests a referral.
What is a Health Coach?
Used when reaching to the office
What is (.)ctask?
This service is utilized if English is not the primary language
What is the Language line?
CSS will utilize this tool to let a patient know when the lab hours are
What is NLSD?
Patient is currently in the hospital and would like to set up a follow up appointment.
What is Admissions to Home?
Patient has less than 48 hours of medication.
What is NPA escalation?
Used for inputting details when scheduling an appointment
What is (.)rfv?
A patient uses this to text or email their care team
What is communications?
CSS use this One Medical resource for information
What is Egain?
This is a section in Chirp that tells you ABOUT the patient.
What is About Me section?
Patient is completely out of medication and has clinical concerns.
What is sh-medteam?
Used when sending task to patient recovery
What is (.)patrec?
We provide this service to patients that have multiple hospital visits and unable to come in to the clinic.
What is One Medical at Home?
CSS will do this with a controlled medication.
What is send a task to the provider?
CSS should not schedule without receiving confirmation from a provider or noted in a task.
What is SDND?
Patient has an unpleasant experience with her physician.
Who is patient recovery?
Used for referral request
What is (.)cssrefer?
This service requires a online code to access labs or a patient chart
What is Chirp?
CSS will do this when a PT requesting a prescription.
What is tee'up?