One Source New Hire Review

SAP

100

Which work center is accessed to view service notifications?

Display Notifications

200

What it the T-code for locating the service area and grid number?

ECENV_CO

300

Which T-Code is accessed to add/remove an inspections required alert?

ES61

400

In the T-code: ECENV_CO, which folder must be accessed to view the service area and circuit number?

Device Location

500

If a customer calls in due to Fire taking place at their premise, what alert will need to be added to SAP?

Inspections Required Alert

WorkPro

100

Which Symbol is used for the wildcard search in WorkPro?

% (Percent Sign)

200

Which field on the General tab is used to list details/specifics of the request?

Extra Info

300

For electricity at a newly built home, what information should be included in the Extra Info field?

Subdivision, lot, block, amps, volts, phase, and square footage

400

If a WR was cancelled during the four-hundred requirement series, the status will display?

4X

500

Which fraction is used to indicate a lift station?

1/7

Work Request 1

100

For a lighting WR, what number should be added to references tab?

Lighting Installation Number 

200

If a customer's home/business was not impacted by a fire, which email address should they send the E268 form?

[e-mail]

300

When a customer requests to have a pole painted, what goes in the "Building" field in the WR?

Pole Painting 

400

Which remark type is used when a customer/contractor advises that the repairs have been made, so a meter can be set?

1SRC

500

If a customer missed their Lighting appointment, A One Source TM should send an email to the LFET and CC the LFETs Supervisor with the following information:

-Name of customer

-Phone number (best time to call)

-WR Number

-Advise the customer missed their appt

Work Request 2

100

All Dade City work is to be assigned to _______ service area.

PCA (Plant City Area)

200

For a Christmas tree stand, what are the numbers listed for the Town and Tax codes, in the WR?

12 and 12

300

Which counties do not require a government inspection for a T-Pole installation?

Hillsborough and City of Tampa

400

If a customer is calling in for access or info about land owned by TECO, instead of a WR, which system is accessed to submit a request?

TEC Distribution Land Rights

500

How many days out from the creation date, should be the required date for a Fault Current WR?

7 Business Days

By the Numbers

100

For a meter pole, how much is the deposit calculation per amp?

$2.00

200

What is the minimum voltage amount offered for buildings.

120/240

300

How many days from the date of the complaint being received should the Required Date be for a Complaint WR?

2 Days

500

Which Requirement is added to the Work Queue, if a caller states that their pole is now up & ready?

460 - TEC Release received