Rapport
Rapport is built on these 3 components.
What are honesty, trust and empathy?
Story telling provides THIS to a students' experience.
What is context?
These are the two types of questions you can ask students.
What are open-ended and closed-ended questions?
This small piece of information is essential to include in your message to the front desk chat for identifying students.
What is a Simmons UID#?
This staff member recently adopted a dog named Pippa!
Who is Meridith?
These 3 objectives are achieved through rapport.
What is using effective communication skills, building and maintaining relationships and bouncing back after challenges.
These tidbits may indicate what you need to do next when meeting with a student.
What are clues?
These statements encourage and make a person feel valued in your conversation.
What are affirmations?
This piece of technology is a useful tool to document student visits.
What is the one stop ipad?
This staff member and their fiancé have the same birthday.
Who is Sarah?
This main component of successful rapport building which is synonymous with authenticity.
What is genuineness?
We do this to confirm we accurately know the student's story.
What is clarifying misunderstandings?
This concept lets the person know you heard what they shared, and gives them the opportunity to correct you.
What is paraphrasing?
This one-pager can be grabbed from inside our office to help students schedule an appointment.
What are the QR codes?
This staff member has a cat named after a brand of peanut butter.
Who is Emma (and Teddie!)?
This main component for successful rapport building is synonymous to accepting people as they are.
What is unconditional positive regard?
We use this concept to approach and process what we have already learned from the student.
What is receiving feedback?
This skill pulls together several ideas.
What is summarizing?
You might listen for this sound when you are not at the front desk.
What is the bell?
This staff member has a 6 year old little sibling.
Who is Nerissa?
This component requires you to have strong boundaries as well as stepping into someone else's shoes.
What is empathy?
These two concepts go hand in hand.
What is rapport building and story telling?
This skill picks up on more than what you say.
What are attending skills?
This is the password to the IPad.
What is 002208?
This staff member has an identical twin.
Who is Finn?